Sebastian Douse
Computer Repair Technician
Port St Lucie,Florida
Summary
Proven efficiency enhancer and problem-solver, with a track record at FedEx Ground and in self-employment, excelling in package handling and computer repair. Demonstrated ability to improve system performance and customer satisfaction through expert diagnostics and maintenance. Skilled in both technical support and interpersonal communication, significantly contributing to productivity and client trust.
Overview
10
10
years of professional experience
Work History
Package Handler
FedEx Ground
10.2021 - 01.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Computer Repair Technician
Self-employeed
04.2016 - 10.2021
- Developed expertise in various operating systems, hardware components, and software applications to better serve clients'' needs.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
- Disassembled computers to perform diagnostics and check for repair needs.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Provided remote technical support for customers, resolving issues without the need for in-person visits.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
Computer Repair Technician
Iris Uphostery
02.2014 - 04.2016
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
- Disassembled computers to perform diagnostics and check for repair needs.
- Stayed up-to-date with industry trends and advancements in technology to provide relevant advice to customers on potential upgrades or improvements they could make to their systems.
- Implemented data recovery procedures for clients experiencing accidental data loss or system failures, ensuring minimal impact on their operations.
Education
GED -
GED.com
05.2001 -
Skills
Hardware and software installation
Timeline
Package Handler
FedEx Ground
10.2021 - 01.2024
Computer Repair Technician
Self-employeed
04.2016 - 10.2021
Computer Repair Technician
Iris Uphostery
02.2014 - 04.2016
GED -
GED.com
05.2001 -
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