
Dynamic General Manager with a proven track record at Tradeland, excelling in sales, negotiations and customer service. Expert in inventory control and team building, I successfully helped design and implement a customer rewards system that enhanced client retention. Skilled in watch repair and electronic/item troubleshooting, I build strong relationships to drive business success.
Oversaw and performed Store operations from open to close.
This included:
•Negotiation of sales and purchases in a face to face storefront environment.
• Ensuring tasks are being carried out and completed by employees each day.
•Customer support for returns and diagnosis under store warranty.
•Designed and implemented Store Sales based on current inventory and season.
•Cash/tender handling to safe and bank.
•Some store advertising and marketing if products through online platforms.
•Store Sales floor Merchandising and layout
•Inventory control from purchase to POS.
•Inventory detailing and repair.
•Inventory Pricing while maintaining margin.
•Store Maintenance (Cleaning/minor repairs)
•Helped design and implement an In-store customer rewards system.
Other special tasks performed frequently:
•Watch Repair/Refinishing
•Jewelry Repair/Polishing
•Guitar setups including repairs and modifications.
•Small engine repair/service
•Research and pricing of Gold/Silver Coins
•Online watch Sales (Chrono24)
Excellent customer service
Strong Sales Skills
Strong negotiating skills
Team Building
Problem resolution
Conflict Resolution
Team player
Training and coaching
Relationship building
Inventory control
Staff supervision
Electronic device troubleshooting/repair
General mechanical knowledge able to diagnose and repair most mechanical mechanisms
Watch Repair/Service
Automotive/Small Engine repair
Internet Research
Good understanding of computers and POS Systems