Jacob Freedman
Boca Raton,FL
Summary
Highly motivated, customer-focused Product Specialist with experience in automotive and entertainment. Strong in product education, customer service, and sales support, with a consistent focus on safety, compliance, and long-term relationship building. Proficient in CDK and CRMs including FMCCRM and AutoNation’s tailored platform, with a solid understanding of market and competitor trends.
Overview
7
7
years of professional experience
Work History
Sales, Internet Sales
Grieco Automotive Group – Grieco Ford of Delray Beach
Delray Beach
05.2025 - Current
- Handle inbound phone calls and online inquiries and service calls to connect with potential customers.
- Assist clients with scheduling dealership visits or completing vehicle purchases through virtual sales channels.
- Deliver a professional and informative buying experience while promoting Grieco Ford’s products and services.
- Collaborate with sales and management teams to achieve monthly volume and customer satisfaction goals.
- Use CDK and FMCCRM to schedule, check and update customers in sales and service departments.
Sales Genius Team
BMW of Delray Beach
Delray Beach, FL
08.2024 - 05.2025
- Serve as a BMW product expert, guiding customers through tailored demos/test drives, supporting sales with tech and financing insights, staying current on market trends, and strengthening loyalty through CRM-driven follow-up and service support.
Sales Genius Team
BMW of Carlsbad
Carlsbad, CA
05.2023 - 08.2024
- Same role as listed above: Developed in-depth BMW product expertise, delivered tailored recommendations and demos/test drives, supported sales with financing and advanced technology education, stayed current on market/competitor trends, and strengthened loyalty through post-purchase follow-up.
Ride Operator Summer Team
Six Flags New England
Agawam, MA
05.2022 - 08.2022
- Operated amusement rides safely while providing excellent guest service and efficiently managing ride queues.
JLR Product Specialist
Land Rover Hartford
Hartford, CT
05.2019 - 07.2020
- Developed in-depth Land Rover product knowledge while supporting sales through tailored customer experiences, demonstrations/test drives, and event representation.
Education
Bachelor of Business Administration (BBA) - Marketing
Lynn University
Boca Raton, FLHigh School Diploma -
Longmeadow High School
Longmeadow, MA05.2021
Skills
- Customer Service & Relationship Building
- Automotive Product Knowledge
- Sales Support (Demos, Test Drives, Financing Basics)
- Clear Communication & Active Listening
- Problem Solving & Conflict Resolution
- Safety & Compliance
- Teamwork & Collaboration
- Market & Competitor Awareness
- Brand/Event Representation
Additional Experience
- Video Marketing for BMW Carlsbad
- - Produced marketing videos promoting BMW vehicles and dealership events.
- Sample Videos:
- - Inside Look: Alpina XB7
- - Brand New 2024 Frozen Pure Grey Metallic BMW X2
- - 2024 BMW XM Label Red in Individual Sepia Metallic
- (Available on YouTube: Search 'BMW Carlsbad')
Timeline
Sales, Internet Sales
Grieco Automotive Group – Grieco Ford of Delray Beach
05.2025 - Current
Sales Genius Team
BMW of Delray Beach
08.2024 - 05.2025
Sales Genius Team
BMW of Carlsbad
05.2023 - 08.2024
Ride Operator Summer Team
Six Flags New England
05.2022 - 08.2022
JLR Product Specialist
Land Rover Hartford
05.2019 - 07.2020
Bachelor of Business Administration (BBA) - Marketing
Lynn University
High School Diploma -
Longmeadow High School