Jacob Fulton
Ford Motor Company
Saginaw,MI
12
years of professional experience
Dynamic Scrum Master with proven expertise in Agile coaching, project management, and sprint planning, with an emphasis on using Jira, Rally or another issue/project-management tool. Committed to enhancing team collaboration and performance through effective facilitation of Scrum ceremonies and continuous process improvement.
Work History
Scrum Master
2 Years 11 Months- Developed and established Jira framework to systematically monitor work lead times, velocity, and capacity for effective quarterly project planning.
- Organized and led quarterly planning meetings to align core teams and external sources on project objectives and timelines for successful execution.
- Facilitated Scrum ceremonies, ensuring adherence to Agile principles and team alignment.
- Coached cross-functional teams on best practices for Agile methodologies, enhancing collaboration and productivity.
- Monitored team performance metrics, providing insights to enhance workflow efficiency and project outcomes.
- Developed training materials and conducted workshops to elevate team's understanding of Scrum frameworks.
- Acted as a liaison between stakeholders and development teams, ensuring transparent communication and project alignment.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Identified and resolved impediments, promoting continuous improvement within the development process.
- Collaborated with product owners to prioritize backlogs and define clear user stories for effective sprint planning.
- Collaborated with outside teams and dependencies to organize and deliver cross-product functionality.
- Set up and maintained our multiple issue management tools (Rally and Jira) for Agile Project management and tracking, as well as automation updates to make development easier and more streamlined.
Technical Program Manager
3 Years 5 Months- Led cross-functional teams to deliver complex technical projects on time and within budget.
- Managed program scope, schedules, and resources to ensure alignment with strategic objectives.
- Developed and implemented process improvement initiatives to enhance operational efficiency across teams.
- Collaborated with stakeholders to define project requirements and scope, driving clarity and focus.
- A contract position with Trillium at first led to a full-time salary position with the Ford Motor Company
On-Site Tooling Manager
1 Year 8 Months- Led tooling department operations, ensuring alignment with production schedules and quality standards.
- Developed and implemented maintenance programs, reducing downtime and extending tool life.
- Collaborated with engineering teams to optimize tooling designs for improved efficiency and performance.
- Mentored team members on best practices in tool usage, enhancing skill levels across the department.
- Analyzed tooling processes to identify opportunities for cost reduction and improved operational efficiency.
- Drove continuous improvement initiatives that enhanced overall productivity in the tooling used in the facility.
- Engaged with vendors to ensure adherence to pricing agreements and timely delivery of products.
- Conducted informative "lunch and learn" events aimed at sharing insights on cutting tool efficiency and industry best practices.
Lead Customer Service Representative
2 Years- Led team to enhance customer satisfaction through effective problem resolution and service excellence.
- Trained and mentored new representatives, improving onboarding efficiency and knowledge retention.
- Analyzed customer feedback to identify service improvement opportunities and implement solutions.
- Coordinated order processing and shipping logistics with the sales team to facilitate continuous facility operations.
- Coordinated on-site tooling meetings with sales teams and plant leadership to maintain current knowledge of changes in manufacturing processes, including new equipment and job scope adjustments.
Education
Bachelor of Science - Business Management
- Magna Cum Laude Graduate (3.9 GPA)
- Majored in Business Management
- Minor in Accounting and Finance
Skills
Agile metrics tracking
Agile coaching
Project management
Sprint planning
Meeting facilitation
Risk identification
Kanban knowledge
Scrum Processes
Empathy and emotional intelligence
Presentation skills
Adaptive leadership
Teamwork and collaboration
Timeline
Scrum Master
Ford Motor Company
07.2023 - 06.2026Read More
Technical Program Manager
Trillium Teamologies
01.2020 - 06.2023Read More
On-Site Tooling Manager
PF Markey Inc.
06.2016 - 02.2018Read More
Lead Customer Service Representative
PF Markey INC
06.2014 - 06.2016Read More
Northwood University
Bachelor of Science from Business Management
Read More