Jacob Gainer
Casselberry,FL
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Shift Manager/Bartender
Oviedo Brewing Company
Oviedo, FL
07.2022 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Mentored new team members to build proficiency in operational tasks.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights, and weekends.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Planned and coordinated special events to boost customer numbers and profits.
Server Shift Leader
Carrabbas Italian Grill
Winter Springs, FL
08.2017 - 07.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Food Preparation Worker
Panera Bread
Winter Springs, FL
10.2015 - 08.2017
- Made food according to standard recipes with requested changes for customer satisfaction.
- Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Education
High School Diploma -
Lake Howell High School
Winter Park, FLAssociate of Arts - Business Administration
Seminole State College of Florida
Sanford, FLSkills
- Sales expertise
- Highly reliable
- Engaging personality
- Quality assurance
- Complaint resolution
- Sales strategies
- Training and mentoring
- Relationship building
Timeline
Shift Manager/Bartender
Oviedo Brewing Company
07.2022 - Current
Server Shift Leader
Carrabbas Italian Grill
08.2017 - 07.2022
Food Preparation Worker
Panera Bread
10.2015 - 08.2017
High School Diploma -
Lake Howell High School
Associate of Arts - Business Administration
Seminole State College of Florida
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