Jacob Garcia
Laurel
Summary
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
7
7
years of professional experience
Work History
Ground Swing Delivery Driver
King Capital Transport
Billings, MT
10.2025 - Current
- Delivered packages efficiently to ensure timely arrival and customer satisfaction.
- Operated navigation systems to optimize routes and reduce delivery times.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Assisted in training new drivers on safety protocols and operational procedures.
Crew Member
Wendy's
Laurel, MT
08.2025 - 11.2025
- Delivered exceptional customer service by efficiently processing orders and addressing customer inquiries.
- Maintained cleanliness and organization of dining and kitchen areas to ensure a safe environment.
- Collaborated with team members to achieve daily operational goals and enhance workflow efficiency.
- Trained new crew members on operational procedures, promoting adherence to company standards.
Package Handler
FedEx
Billings, MT
08.2025 - 10.2025
- Operated package scanning equipment to ensure accurate tracking and delivery.
- Loaded and unloaded packages efficiently, adhering to safety protocols.
- Collaborated with team members to optimize workflow and reduce processing time.
- Trained new employees on procedures and best practices for package handling.
Shift Lead
Taco Bell
Billings, MT
02.2025 - 07.2025
- Supervised team operations to ensure efficient workflow and adherence to food safety standards.
- Trained new employees on operational procedures and customer service best practices.
- Managed inventory levels, reducing waste through effective stock rotation strategies.
- Implemented scheduling adjustments to optimize labor costs during peak hours.
Home Delivery Driver
FedEx
Billings, MT
08.2024 - 01.2025
- Overcame complex terrain challenges.
- Prioritized deliveries based on customer urgency.
- Maintained vehicle cleanliness.
- Resolved issues for clients.
- Adhered to FMCSA & DOT guidelines.
- Aided a KCT Branch in Madison, WI for 2 Weeks
Cook/Prep/Cashier
Wendy's
Billings, MT
04.2024 - 08.2024
- Ensured compliance with FSR
- Served and Made Fresh food in quick, timely manners
- Ensured Cleanliness of all contact surfaces and non-contact surfaces.
- Actively participated in cross-training.
- Arranged food in a fast-paced environment.
- Processed custom orders.
- Assisted with special events and high-traffic days.
Retail Wireless Consultant
Cellular Plus Verizon
Laurel, Montana
01.2024 - 04.2024
- Collaborated with the marketing team.
- Conducted customer outreach.
- Provided input for redesigning in-store layout.
- Provided expert product recommendations.
- Negotiated service contracts with small business owners.
- Troubleshot device-related technical issues.
- Surpassed monthly sales targets.
- Improved overall customer satisfaction.
Service Champion
Taco Bell
LAUREL, Montana
08.2023 - 01.2024
- Tracked customer preferences.
- Cross-trained
- Ensured Quality and Freshness went to Customers
- Ensured Drive-Thru times kept low, even in busy times.
Warehouse Loader
Capstone Logistics
Billings, MT
05.2023 - 08.2023
- Emphasized attention to detail.
- Trained incoming warehouse loaders on best practices.
- Used specialized equipment for loading.
- Ensured compliance with OSHA standards.
- Operated a variety of Mechanized Equipment such as Pallet-Jacks and Forklifts to aid in Unloading of Trailers.
- Efficiently stacked and wrapped Pallets of Product in timely manners.
- Worked in a variety of Temperatures and Conditions, from Freezer, Cooler, and Dry-Docks.
Assistant General Manager
Wendy's
Laurel, MT
11.2021 - 05.2023
- Set KPIs for staff.
- Implemented service improvements.
- Coached team leaders.
- Collaborated with senior management.
- Aided in Scheduling, Inventory, and Product Orders.
- Trained and taught New-Hires with the latest Training Requirements and Regulations.
- Attended Specialized Classes for Team Training and Management.
- Managed forecasting processes.
- Streamlined inventory management.
- Analyzed customer feedback.
Service Champion
Taco Bell
Laurel, Montana
04.2020 - 09.2021
- Similar Tactics to Prior Listing.
Cook/Cashier
Hardee's
Laurel, MT
10.2018 - 01.2020
- Worked until the Location was shut down.
- Ensured zero incidents of cross-contamination.
- Operated Fryers, Charbroilers, and Pressure Cookers to ensure Quality.
- Aided Management in Scheduling and Hiring.
- Aided Management in Paperwork.
- Operated and ensured Fluid work was conducted during Minimal-Staffed Periods.
Education
General High School Education - High School
Laurel High School
Laurel, MT01-2021
Skills
- Fleet vehicle inspections and reporting
- Multi-tasking in High-Volume Environments
- Training and onboarding new drivers
- Cash handling and reconciliation
- DOT regulation compliance
- Conflict resolution
- Adaptability to changing schedules
- Customer service excellence
- Hazardous material handling
- Problem-solving under pressure
- Scheduling efficiency improvement
- Meeting urgent same-day delivery requests
- Savvy in customer feedback management tools
- Electronic payment processing
- Client negotiation skills
Timeline
Ground Swing Delivery Driver
King Capital Transport
10.2025 - Current
Crew Member
Wendy's
08.2025 - 11.2025
Package Handler
FedEx
08.2025 - 10.2025
Shift Lead
Taco Bell
02.2025 - 07.2025
Home Delivery Driver
FedEx
08.2024 - 01.2025
Cook/Prep/Cashier
Wendy's
04.2024 - 08.2024
Retail Wireless Consultant
Cellular Plus Verizon
01.2024 - 04.2024
Service Champion
Taco Bell
08.2023 - 01.2024
Warehouse Loader
Capstone Logistics
05.2023 - 08.2023
Assistant General Manager
Wendy's
11.2021 - 05.2023
Service Champion
Taco Bell
04.2020 - 09.2021
Cook/Cashier
Hardee's
10.2018 - 01.2020
General High School Education - High School
Laurel High School