Jacob Garza
Houston,TX
Summary
Dynamic and goal-driven professional with a proven track record of exceeding targets and delivering exceptional customer service. Known to have a growth-mindset and innovative problem-solving skills, consistently contributing to team success. Demonstrates the ability to remain positive and composed under pressure while effectively prioritizing tasks.
Overview
6
6
years of professional experience
Work History
Owner
Kapulshkin Publishing LLC
Texas City, TX
01.2024 - Current
- Gathered and collaborated with a team of publishing professionals, and utilized computer software and creative design tools to publish a book with visually appealing promotional materials.
- Developed marketing strategies to promote self-published children's books by conducting outreach to target audiences on social media, successfully increasing sales, generating reviews, and achieving measurable audience growth.
Assistant to the Project Manager
Guaranteed Roofing
Texas City, TX
08.2024 - 10.2024
- Assisted the Project Manager by collaborating with trade professionals to reroof, build fences, and repair damaged homes at the highest quality, then conducting property inspections to ensure projects met quality standards.
- Served as the first point of contact on job sites for residential and commercial clients, addressing questions on maintenance, payment, scheduling, and paperwork, while prioritizing customer satisfaction and securing prospective sales.
Delivery Associate
Amazon Prime
La Marque, TX
02.2023 - 03.2024
- Established positive public relations with customers and businesses, while managing strict schedules to ensure efficient and timely delivery of packages across Galveston County.
- Maintained accurate records, demonstrated organizational skills, and strong knowledge of corporate guidelines, postal laws, logistics, and local geography to optimize delivery routes, and exceed target goals.
Server/Bartender
Huli Huli Hut
Galveston, TX
03.2021 - 03.2022
- Delivered superior customer service while navigating a high-volume environment, ensuring an exceptional dining experience, building meaningful relationships, and guaranteeing future visits and positive reviews.
- Determined solutions to resolve and defuse situations appropriately, with an open mind, and a positive attitude, while nurturing customer relationships.
Marketing Intern
Beck Media and Marketing
Austin, TX
06.2019 - 08.2019
- Managed computer systems to compile media lists and client data analytics, update journalists' contact information, and monitor market trends to support brand strategy.
- Contributed to brand visibility by assisting executives in developing and executing marketing campaigns, including drafting press releases and award applications, and providing innovative ideas for client activations.
Education
Bachelor of Science - Radio-Television-Film
University of Texas At Austin
Austin, TX12-2020
Some College (No Degree) - Communications
UTLA
Los Angeles, CA12-2020
Some College (No Degree) - Social Entrepreneurship
Beijing Foreign Studies University
Beijing, China07-2017
High School Diploma -
Texas City High School
Texas City, TX06-2016
Skills
- Adaptability
- Leadership
- Computer skills
- Customer service expertise
- Interpersonal and written communication skills
- People-focused
- Detail-oriented
- Clerical and office management
- Workflow optimization
- Microsoft Office expertise
- Market research
- Video editing
- Photography
- Relationship building
Courses
- Foundations Information Technology Management, University of Texas at Austin
- Foundations of Accounting, University of Texas at Austin
- Professional Communication Skills, University of Texas at Austin
Timeline
Assistant to the Project Manager
Guaranteed Roofing
08.2024 - 10.2024
Owner
Kapulshkin Publishing LLC
01.2024 - Current
Delivery Associate
Amazon Prime
02.2023 - 03.2024
Server/Bartender
Huli Huli Hut
03.2021 - 03.2022
Marketing Intern
Beck Media and Marketing
06.2019 - 08.2019
Bachelor of Science - Radio-Television-Film
University of Texas At Austin
Some College (No Degree) - Communications
UTLA
Some College (No Degree) - Social Entrepreneurship
Beijing Foreign Studies University
High School Diploma -
Texas City High School