Jacob Gauna Jr.
Blue Earth,MN
Summary
Dedicated and driven professional with a strong background in customer service and cash handling at Juba's Supervalu. Recognized for exceptional cleaning standards and ability to deescalate customer issues through active listening. Very dependable when asked to cover or take shifts. Doesn't just do the bare minimum, cleans extra to make the next employee's shift better. Proven track record in maintaining a welcoming environment and enhancing customer satisfaction, while efficiently managing high-volume orders in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Gas Station Attendant/Retail Cashier
Juba's Supervalu & Juba's Fuel Express
12.2023 - Current
- Maintained clean and orderly work station.
- Was often told I did the best job cleaning the store and was the nicest employee.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits and got familiar with regulars.
- Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
Pizza Cook
Average Jo's Bar and Grill
06.2022 - 04.2024
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Was told I made the best pizzas by several customers and my employer.
- Had some training on the fry station with the adult cooks for a few days.
- Enhanced customer satisfaction by consistently preparing high-quality pizza and maintaining timely service.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
Education
High School Diploma -
Blue Earth Area High School
Blue Earth, MN05-2025
Skills
- Customer service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and collaboration
- Cash handling
- Problem-solving
- Punctual and very reliable
- Heavy lifting
- Patience and empathy
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Gas Station Attendant/Retail Cashier
Juba's Supervalu & Juba's Fuel Express
12.2023 - Current
Pizza Cook
Average Jo's Bar and Grill
06.2022 - 04.2024
High School Diploma -
Blue Earth Area High School
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