Sarah Mauch
Chico,CA
Summary
Driven by a strong work ethic and integrity, I excelled at FastTrack Gas and Deli by enhancing customer service excellence and cash handling accuracy. My ability to foster customer loyalty and mentor new staff on best practices, alongside efficient merchandise restocking and time management skills, significantly contributed to operational success and repeat business. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
20
20
years of professional experience
Work History
Cashier /Customer Service/Gas Station Attendant
FastTrack Gas and Deli
03.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Stocker/ Cashier/Call Center Customer Service Representative
My T Fine Foods
02.2016 - 12.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Security Staffing
Miller Event Management
07.2017 - 03.2018
- Improved company's safety culture by promoting awareness and adherence to established policies and procedures.
- Issued security badges and visitor passes to all guests.
- Monitored door access and security cameras to provide safety and security of facility.
Front End Lead Cashier / Softside / Hardside Lead
Bed Bath and Beyond
04.2003 - 05.2010
- Resolved critical issues in a timely manner, maintaining high levels of client satisfaction during ongoing projects.
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Collaborated with other departments to address inventory issues, resulting in seamless communication between teams.
- Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
- Resolved customer complaints promptly, maintaining a professional and courteous demeanor at all times.
- Developed strong rapport with regular customers by delivering personalized service that fostered loyalty towards the brand.
Education
Psychology / Medical Coding
Butte College
Oroville, CA05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Cash handling and management
- Refunds and exchanges
- Merchandise Restocking
- Time management skills
Timeline
Cashier /Customer Service/Gas Station Attendant
FastTrack Gas and Deli
03.2022 - 08.2023
Security Staffing
Miller Event Management
07.2017 - 03.2018
Stocker/ Cashier/Call Center Customer Service Representative
My T Fine Foods
02.2016 - 12.2018
Front End Lead Cashier / Softside / Hardside Lead
Bed Bath and Beyond
04.2003 - 05.2010
Psychology / Medical Coding
Butte College
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