Jacob Germain
Plainfield
Summary
Highly motivated and customer-oriented professional with a solid background in retail and customer service. Skilled and providing exceptional customer and patient care and ensuring a positive experience. Excellent communication and problem-solving abilities, coupled with a strong work ethic, I am eager to contribute my skills and dedication to creating a welcoming and efficient workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Communications Specialist
OSF Healthcare Illinois Neurological Institute
04.2024 - Current
- Answer and manage all incoming phone calls to the Illinois Neurological Institute.
- Communicate effectively with patients, other medical offices, nurses, doctors and providers.
- Identify the nature of callers issues and direct messages to the appropriate personnel.
- Maintain and professional and courteous demeanor while handling a high volume of calls.
Sales Associate
Spirit Halloween
08.2023 - 11.2023
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Supported team with receiving, pricing and merchandising
Assistant Store Manager
Spencer Gifts
07.2018 - 08.2023
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service
- Oversaw expenses, deposits and receipts to support recordkeeping
- Inspired team members to drive performance, collaboration and teamwork
- Trained new employees on store policies, procedures, and product knowledge
- Provided performance and motivational feedback to employees
- Delegated tasks to appropriate staff members for optimum productivity
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports
Assistant Manager
Spirit Halloween
07.2017 - 11.2017
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
Education
Associate in General Studies (A.G.S.) -
Joliet Junior College
12-2024
High School - undefined
Plainfield South High School
05.2016
Skills
- Customer Relations
- Records Management
- Customer Service and Engagement
- Operations Oversight
- Store Opening and Closing
- Staff Scheduling
- Store Organization
- Cash Auditing
- Team Management
Certification
Certificate in Customer Service
Timeline
Communications Specialist
OSF Healthcare Illinois Neurological Institute
04.2024 - Current
Sales Associate
Spirit Halloween
08.2023 - 11.2023
Assistant Store Manager
Spencer Gifts
07.2018 - 08.2023
Assistant Manager
Spirit Halloween
07.2017 - 11.2017
High School - undefined
Plainfield South High School
Certificate in Customer Service
Associate in General Studies (A.G.S.) -
Joliet Junior College
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