Jasmine Felston
Greenville,MS
Summary
Innovative communications specialist recognized for strong internal communications and multitasking abilities. Demonstrated success in crafting targeted content and fostering collaboration among teams to achieve service excellence and drive customer satisfaction.
Qualified with strong background in communications, adept at crafting compelling messages and managing media relations. Proven ability to develop and execute communication strategies that enhance brand visibility and strengthen stakeholder engagement. Demonstrated excellence in team collaboration and crisis communication.
Overview
11
11
years of professional experience
Work History
Communications Specialist
MDS Communications Corporation
Mesa, AZ
03.2022 - 06.2025
- Developed and implemented communication strategies to enhance client engagement and satisfaction.
- Created compelling content for various channels, including social media, newsletters, and press releases.
- Collaborated with cross-functional teams to ensure cohesive messaging across all platforms.
- Conducted market research to inform communication strategies and identify target audiences.
- Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
Customer Service Coordinator
Magnolia Medical Clinic
Greenwood, MS
04.2017 - 08.2020
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Baptist Medical Center
Memphis, TN
09.2014 - 04.2017
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed scheduling and appointment coordination for patients effectively.
- Implemented process improvements to enhance response times and service quality.
- Conducted follow-ups with patients to ensure ongoing support and care satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma -
Greenville Weston High School
Greenville, MS05-2013
Skills
- Effective internal communications
- Problem-solving
- Multitasking Abilities
- Service excellence
- Organizational skills
- Digital communications
- Data entry
- Critical thinking
- Customer service
- Customer relations
- Problem resolution
- Call center experience
- Payment processing
Timeline
Communications Specialist
MDS Communications Corporation
03.2022 - 06.2025
Customer Service Coordinator
Magnolia Medical Clinic
04.2017 - 08.2020
Customer Service Representative
Baptist Medical Center
09.2014 - 04.2017
High School Diploma -
Greenville Weston High School