Isamar Ovalle
Austin,TX
Summary
Dynamic Communications Specialist with a proven track record at the City of South Padre Island, enhancing internal communication and driving lead generation through strategic messaging and effective problem resolution. Expert in detail-oriented data management, fostering collaboration and customer engagement to elevate organizational initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Communications Specialist
City Of South Padre Island
07.2016 - 04.2023
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
- Answered client queries and complaints to provide strong customer service.
- Wrote clear, concise press releases that generated significant media coverage and increased public awareness of key initiatives.
- Developed targeted communication plans to support organizational change initiatives.
- Led development of internal communications protocols, enhancing team collaboration and efficiency.
- Coordinated with cross-functional teams to ensure consistent messaging across all channels.
- Built and maintained positive relationships with public by utilizing strategic plans.
Education
Bachelor of Science - Exercise Science
University of Rio Grande Valley
Brownsville, TX12-2019
Associate of Science - Biology
Texas Technical State College
Harlingen, TX03-2016
Skills
- Effective internal communications
- Coordinating successful events
- Social media engagement
- Content marketing proficiency
- Text editing proficiency
- Crisis communication
- Strategic messaging
- Effective problem resolution
- Multitasking Abilities
- Customer engagement
- Team management
- Detail-oriented data management
Certification
- TXDOT Cert.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Communications Specialist
City Of South Padre Island
07.2016 - 04.2023
Bachelor of Science - Exercise Science
University of Rio Grande Valley
Associate of Science - Biology
Texas Technical State College