Felicia Cooley

• Developed and executed communication strategies to enhance brand awareness and engagement.
• Coordinated cross-functional teams to ensure alignment on messaging and project timelines.
• Managed content creation for various platforms, including social media, newsletters, and press releases.
• Analyzed audience metrics to refine communication approaches and improve outreach effectiveness.
• Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
• Oversaw crisis communication efforts, ensuring timely responses and message consistency during critical situations.
• Established relationships with key stakeholders to facilitate collaboration on strategic projects.
• Produced high-quality multimedia content to support marketing campaigns and internal communications.
• Led training sessions for staff on best practices in communication and branding initiatives.
• Answered client queries and complaints to provide strong customer service.
• Wrote clear, concise press releases that generated significant media coverage and increased public awareness of key initiatives.
• Developed ideas and leads for new stories according to industry trends.
• Managed production of annual reports, showcasing organization's achievements and impact.
• Strengthened media relations, securing valuable coverage in industry publications.
• Streamlined internal reporting processes, making it easier to track project progress.
• Organized major corporate events, enhancing company culture and stakeholder relationships.
• Conducted market research to inform communication strategies, ensuring messages resonated with intended audience.
• Led development of internal communications protocols, enhancing team collaboration and efficiency.
• Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
• Managed media relations for organizations to produce successful results.

• Oversaw daily operations of food service, ensuring compliance with dietary regulations and standards.
• Developed and implemented nutrition programs tailored to residents' specific health needs.
• Trained and mentored staff on food safety practices and dietary management principles.
• Analyzed resident dietary preferences to enhance meal planning and satisfaction.
• Led quality assurance initiatives to maintain high standards in food preparation and service delivery.
• Streamlined inventory management processes to reduce waste and improve cost efficiency.
• Collaborated with healthcare teams to provide comprehensive nutritional assessments for residents.
• Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement proactively.
• Fostered a positive work environment that encouraged teamwork, creativity, and open communication among staff members.
• Coordinated with vendors to source high-quality ingredients at competitive prices, maintaining strong relationships for long-term partnerships.
• Achieved budgetary goals through effective cost control measures, including bulk purchasing and negotiating vendor contracts.
• Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
• Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
• Interviewed, hired and trained dietary personnel to provide optimal service.
• Monitored production to check safety, standardized production and appropriate portioning.
• Motivated staff to perform at peak efficiency and quality.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Verified prepared food met standards for quality and quantity before serving to customers.

• Assisted in meal planning and preparation to meet dietary guidelines.
• Coordinated with kitchen staff to ensure food safety and sanitation practices.
• Supported inventory management by tracking food supplies and expiration dates.
• Learned to assess patient dietary needs and preferences for personalized meal options.
• Participated in staff training sessions on nutrition standards and food service protocols.
• Led the development of special event menus for holidays or themed days at the facility, promoting variety in meal offerings.
• Purchased food supplies for department according to budget limitations.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Purchased food and cultivated strong vendor relationships.
• Maintained accurate records of dietary services for compliance and reporting purposes.
• Collaborated with dietitians to implement nutrition programs effectively.
• Engaged in quality assurance activities to enhance customer satisfaction with meals.

• Provided compassionate care and assistance to patients with daily living activities.
• Monitored and documented vital signs, ensuring accurate patient health records.
• Assisted nursing staff in implementing individualized care plans for residents.
• Trained new staff on best practices in patient care and safety protocols.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.