Jacob Gomez
Sunrise,Florida
Summary
Motivated and community-oriented Firefighter/EMT certified professional with hands-on customer service experience and a strong commitment to public safety. Proven ability to remain calm under pressure, work effectively in team environments, and provide high-quality emergency care. Seeking to contribute skills and dedication to a fire department serving the community.
Work History
Member Support Specialist
Youfit Gyms
Sunrise, FL
03.2025 - Current
- Delivered high-quality customer service in a fast-paced, high-volume environment, ensuring member satisfaction and retention
- Resolved complex membership and billing issues by coordinating with internal teams to provide timely and effective solutions
- Managed large volumes of phone calls and emails, maintaining professionalism and efficiency under pressure
- Assisted members with onboarding, including account setup, facility orientation, and policy education
- Promoted a safe and welcoming environment by addressing member concerns and enforcing gym policies
- Built strong relationships with members, enhancing overall experience and trust in facility services
Education
High School Diploma -
01-2025
Certification
- Emergency Medical Technician (EMT)
- Fire Academy Graduate
- EVOC Certified
- Wild Land Firefighting
- CPR/BLS Certified
Fire & EMS Experience
- Completed 96+ clinical hours providing supervised patient care in medical settings
- Participated in 130+ ride-along hours with emergency response teams
- Assisted with patient assessment, vital signs, and scene operations
- Developed strong situational awareness and teamwork in high-pressure environments
Affiliations
- Volunteer – Homeless Outreach Nonprofit (Crossover). Participated in organized outreach efforts providing food, water, and essential supplies to underserved populations. Communicated effectively with individuals in high-stress and vulnerable situations. Collaborated with team members to plan and execute outreach operations efficiently. Demonstrated compassion, situational awareness, and adaptability in unpredictable environments
- 2025 Palm Beach Marathon:. Completed a full marathon, demonstrating exceptional physical endurance, discipline, and mental resilience. Maintained performance under prolonged physical and mental stress
Skills
- Emergency Response & Patient Care
- Scene Safety & Situational Awareness
- Teamwork & Communication
- Conflict Resolution & Customer Service
- Leadership Under Pressure
- Physical Endurance