Overview
Work History
Education
Skills
Timeline
Generic

Jacob Gonzalez

San Antonio,TX

Overview

9
9
years of professional experience

Work History

Data Processor/ Print Supervisor

Laser Printers
San Antonio, TX
02.2024 - 05.2025
  • Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
  • Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
  • Utilized established methods for data processing and analysis for consistency and accuracy.

CCR Specialist

Maximus
San Antonio, TX
05.2022 - 02.2024
  • Guided clients over the phone regarding Texas Works Benefit programs such as SNAP, TANF, and Medicaid.
  • Utilized multiple computer systems while talking to clients in order to provide accurate service, and knowledgeable responses.

Content Moderator

Taskus
San Antonio, TX
09.2018 - 09.2021
  • Monitored high volumes of content to ensure it followed guidelines provided by the client
  • Displayed leadership in group setting by discussing ways to better meet the clients needs
  • Managed multiple systems at once to ensure timeliness and accuracy
  • Kept up to date with knowledge of the subject to ensure accuracy

Specialist 1

Chase Card Services
San Antonio, TX
05.2016 - 03.2018
  • Excellent customer service skills
  • Managed up to 100 calls per hour in queue
  • Problem solved to help with retention
  • Meet goals for service driven objective
  • Displayed Efficiency in Microsoft office

Education

High School Diploma - undefined

Robert E. Lee
San Antonio, TX
05.2012

Skills

  • Microsoft Excel
  • Document editing
  • Production
  • Customer service

Timeline

Data Processor/ Print Supervisor

Laser Printers
02.2024 - 05.2025

CCR Specialist

Maximus
05.2022 - 02.2024

Content Moderator

Taskus
09.2018 - 09.2021

Specialist 1

Chase Card Services
05.2016 - 03.2018

High School Diploma - undefined

Robert E. Lee
Jacob Gonzalez