Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Accomplishments
Generic

Jacob Gordon

Logistics Manager
El Paso,TX

Timeline

Senior Account Manager

Mesilla Valley Transportation
10.2023 - Current

Logistics Account Manager

Mesilla Valley Transportation
2023.03 - 2023.09

Account Representative Specialist

Mesilla Valley Transportation
2022.12 - 2023.03

Order Entry Clerk

Mesilla Valley Transportation
10.2022 - 12.2023

Bartender

TopGolf
04.2022 - 09.2022

Overnight Stock Associate

Ulta Beauty Inc.
06.2021 - 01.2022

Shift Manager

Dairy Queen
04.2020 - 10.2020

High School Diploma -

Andress High School
08.2017 - 06.2021

Work History

Shift Manager

Dairy Queen
El Paso , TX
04.2020 - 10.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

Overnight Stock Associate

Ulta Beauty Inc.
El Paso, TX
06.2021 - 01.2022
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Bartender

TopGolf
El Paso, TX
04.2022 - 09.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Order Entry Clerk

Mesilla Valley Transportation
El Paso , TX
10.2022 - 12.2023
  • Completed accurate order entry and data verification.
  • Documented shipping information for orders and tracked packages when necessary.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Processed customer orders in line with established policies and procedures.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.

Account Representative Specialist

Mesilla Valley Transportation
El Paso , TX
2022.12 - 2023.03
  • Collaborated with other departments to address customer needs and service requests.
  • Supported customer satisfaction through regular follow-up and communication.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Implemented customized account plans to meet individual client needs.
  • Kept detailed records of customer interactions for optimal traceability.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Contacted customers to assess satisfaction and current needs.

Logistics Account Manager

Mesilla Valley Transportation
El Paso , TX
2023.03 - 2023.09
  • Managed Account Representatives for the National A1 team at MVT
  • Coordinated with Account Representatives and analyzed production ratio's
  • Managed Ryder accounts, tracking on time service, scorecards, lane commitments (Newly contracted and retained)
  • Collaborated with manufacturing and supply chain management.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed and maintained knowledgeable and productive team of employees.
  • Tracked production and quality control systems to proactively identify deficiencies.

Senior Account Manager

Mesilla Valley Transportation
El Paso , TX
10.2023 - Current
  • Overseen National A1, A2, and A3 teams for MVT
  • Managed accounts with Ryder, Ryder Cross Dock, Tesla, 3M, Home Depot, Lowes, Maersk, Nissan, Subaru, and Mazda
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Worked with customers to develop strategic business and account plans.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Researched emerging industry trends, applications, and concepts to enhance products and services.
  • Collaborated with Team Account manager to determine company goals and translate goals to individual client needs.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Education

High School Diploma -

Andress High School
El Paso, TX
08.2017 - 06.2021

Skills

  • Trade Requirements
  • Business Negotiation
  • Cold Calling
  • Product and Service Sales
  • Revenue Generation
  • Business Development
  • Revenue Retention
  • Database Management
  • Cost Reviewing
  • Account Management
  • Leadership Management
  • Business Strategies
  • Trend Forecasting
  • Staff Management
  • AS400
  • EDI

Summary

Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations. Dynamic member hoping to offer expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteOn-Site

Important To Me

Work from home optionCareer advancementWork-life balanceCompany Culture

Accomplishments

  • AS400 - Fully Qualified and familiar with AS400 in transportation. Comfortable inputting loads, tracking and tracing trucks/trailers. Managing Line Haul rates in 'Accu-Rate', Fuel Surcharge, ETC. Also familiar with EDI Integrated AS400
  • EDI - Qualified to handle account set up via EDI. Multiple accounts managed with EDI / API Tracking.
  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Strong Network reading from customers. Very trained in reaching out to shippers/receivers around the nation to create growth within the company.
  • Have created relationships with the Ryder HP team regarding El Paso, TX, Southern California, and Tennessee outbound freight with Shanda Kolkman, Craig Wallen, and Andrew Spikes.
  • Great partnership with the Damco / Maersk team. Brian Kroll at Maersk has granted MVT freight with HP out of Southern California, freight with Ariat out of Houston, TX. As well as hauling Performance trailers througout the nation.
  • Customer Account Growth / Top Line Revenue Produced ( All numbers are before and after results ):

- Ryder Keurig Dr. Pepper

- Before: 145 Loads / Month, Top Line Revenue: $1.45 Million / Month

- After: 320 Loads / Month, Top Line Revenue: $3.2 Million / Month

- Ryder Hewlett Packard

- Before: 115 Loads / Month, Top Line Revenue: $1.254 Million / Month

- After: 210 Loads / Month, Top Line Revenue: $2.9 Million / Month

- 3M:

- Before: 350 Loads / Month, Top Line Revenue: $3.923 Million / Month

- After: 560 Loads / Month, Top Line Revenue: $5.43 Million / Month

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Jacob GordonLogistics Manager