Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacob Grindeland

Woodbridge,VA

Summary

Detail-oriented, hardworking and passionate team player with strong interpersonal skills, eagerly Seeking to secure a entry level/ supervisory position within your organization. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent time management and problem solving skills.

Overview

15
15
years of professional experience

Work History

Assistant Restaurant Manager

Glory Days Grill
11.2016 - Current
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and ensuring adequate coverage during peak time.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Developed strong understanding of industry trends to make informed decisions regarding menu offerings, pricing strategies, and promotional activities that appealed to target markets.
  • Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
  • Participated in local community events representing the restaurant brand positively leading to increased visibility within the area.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • responsible for the daily operations of all,aspects of the front of house to include Togo, 3rd partymdelivery drivers and companies, host, bar, and servers.

Hotel Front Desk Supervisor

Wyndham Worldwide Corp
10.2014 - 11.2016
  • Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Trained new front desk staff members, improving overall team performance and knowledge.
  • Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
  • Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
  • Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
  • Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
  • Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
  • Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
  • Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
  • Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collected room deposits, fees, and payments.
  • Assisted with development and distribution of marketing materials for facility.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.

3Pl Operations Supervisor

Expak Ground/ Expak Logistics
12.2011 - 11.2014
  • Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
  • Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
  • Collaborated with cross-functional teams to optimize delivery routes, resulting in faster transit times.
  • Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.
  • Developed strong relationships with key clients through frequent communication and exceptional service delivery.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities.
  • Ensured timely delivery of products to customers by closely monitoring transportation schedules and addressing potential delays proactively.
  • Established a safe work environment, implementing comprehensive safety policies and procedures to reduce workplace accidents.
  • Managed a diverse team of warehouse personnel, promoting teamwork, communication, and problem-solving skills.
  • Developed strong relationships with vendors, negotiating favorable contracts that benefited both parties.
  • Collaborated with other supervisors to develop strategies for workforce optimization during peak seasons or high-demand periods.
  • Maintained accurate records of inventory levels by regularly updating tracking systems and conducting physical counts as necessary.
  • Assisted upper management in developing budgets for labor costs, equipment purchases, and facility upgrades based on forecasted workload demands.
  • Handled day-to-day shipping and receiving overseeing more than 20,000 packages per day to include time sensitive pharma deliveries to 320 Walmart's in California.
  • Assigned tasks to team members to complete within designated time frames.
  • Monitored production levels and implemented measures to increase output.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Monitored progress of tasks to provide feedback for improvement.
  • Orginally started out as a operations assistant and was quickly promoted to supervisor.

Server

Glory Days Grill
03.2009 - 10.2011
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.

Education

High School Diploma -

Hayfield Secondary
Alexandria, VA
06.2009

Skills

  • Interpersonal and Written Communication
  • Inventory Control
  • Schedule Coordination
  • Shift Management
  • Training and Mentoring
  • Budgeting and financial management
  • Multitasking capabilities
  • Customer service excellence
  • POS system knowledge
  • Inventory management
  • Scheduling and labor control
  • Supply Chain Operations
  • Contract Negotiation
  • Transportation Management
  • Warehouse Management
  • Project Management
  • Distribution Center Operations
  • Guest relations management
  • Effective communication
  • Problem-solving abilities

Languages

Spanish
Limited Working

Timeline

Assistant Restaurant Manager

Glory Days Grill
11.2016 - Current

Hotel Front Desk Supervisor

Wyndham Worldwide Corp
10.2014 - 11.2016

3Pl Operations Supervisor

Expak Ground/ Expak Logistics
12.2011 - 11.2014

Server

Glory Days Grill
03.2009 - 10.2011

High School Diploma -

Hayfield Secondary

Similar Profiles

CREATE PROFILE
Jacob Grindeland