Summary
Overview
Work History
Education
Skills
References
Certification
Accomplishments
Affiliations
Timeline
Generic

Ashley Zimmerman

Yakima

Summary

Dynamic professional with extensive experience in hospitality and inventory management, notably at Cowiche Canyon Kitchen & Icehouse Bar. Proven track record in enhancing customer satisfaction and team performance through effective training and mentoring. Skilled in inventory control and employee scheduling, fostering a collaborative environment that drives operational excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

Cowiche Canyon Kitchen & Icehouse Bar
Yakima
05.2023 - Current
  • Resolved customer complaints in a timely manner.
  • Monitored customer service standards and took corrective action when needed.
  • Participated in local community events as a representative of the restaurant brand.
  • Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
  • Maintained accurate records of sales transactions and other financial information.
  • Provided leadership and direction to restaurant employees.
  • Assisted in recruiting, training, and scheduling staff members.
  • Analyzed customer feedback to identify trends and areas for improvement.
  • Created weekly work schedules for restaurant personnel in the front of house.
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Ensured that all customer orders were fulfilled accurately and efficiently.
  • Facilitated communication between waitstaff and kitchen staff during peak hours.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Assisted personnel with duties and tasks during high-volume periods.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Assisted staff by serving food and beverages or bussing tables.

Inventory Manager

Yakima Valley Retail Partners
Yakima
04.2021 - 06.2023
  • My responsibilities included inventory intake, ensuring all products were compliant and legal, managing vendor/partner communication, ordering, and merchandising. I was also trained to close and open the store, handle deposits, and maintain a heavy focus on customer service.
  • Performed regular cycle counts to maintain accuracy of inventory records.
  • Established effective relationships with suppliers to ensure optimal service at competitive prices.
  • Resolved issues related to receiving errors such as incorrect quantities or missing items.
  • Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
  • Trained and developed staff on proper receiving, processing and stocking procedures.
  • Led team of inventory employees to receive and record new stock.
  • Maintained high levels of product availability by ensuring timely replenishment of stock.
  • Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.

Starbucks Manager

Safeway
Yakima
11.2018 - 04.2021
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Conducted performance reviews for team members.
  • Established processes to ensure efficient workflow throughout the organization.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with industry regulations and company policies.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Clerk

Safeway
Yakima
08.2014 - 11.2018
  • Versatile store clerk with hands-on experience across all Safeway departments except for the meat department. Played a key role in opening and managing the Fresh Cut department, ensuring smooth setup and daily operations Skilled in stocking, merchandising, cashiering, and assisting customers with a friendly and helpful attitude. Proven ability to maintain cleanliness, organize displays, and support team operations in a fast-paced retail setting. Known for reliability, adaptability, and strong communication skills that enhance the overall customer experience.
  • Followed proper receiving procedures for perishable items.
  • Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
  • Assisted other departments within the store when needed.
  • Rotated produce items to ensure freshness.
  • Adhered to health and safety standards while preparing food.
  • Utilized point-of-sale system to process payments from customers.
  • Greeted customers in a friendly and professional manner.
  • Prepared all food orders according to customer specifications.

Education

Bachelor of Arts - Psychology

Central Washington University
Ellensburg, WA
11-2025

Associate of Science - Psychology

Yakima Valley Community College
Yakima, WA
09-2023

Associate of Science - Psychology

Yakima Valley Community College
Yakima, WA
09-2023

High School Diploma -

Eisenhower High School
Yakima, Wa
06.2016

Skills

  • Time management
  • Database management
  • Spreadsheets
  • Excel
  • Merchandising
  • Organized
  • Personable
  • Team building
  • Interpersonal communication
  • Employee scheduling
  • Hospitality and accommodation
  • Guest Relations
  • Inventory control
  • Opening and closing procedures
  • Food and beverage sales
  • Training and mentoring
  • Staff assessment
  • Goal setting
  • Adaptability and flexibility
  • Active listening
  • Excellent communication
  • Written communication
  • POS terminal operation

References

  • Tawaia Alvarado, Inventory Manager, (509) 919-2793
  • Gen Miles, General Manager, (760) 586-1085
  • Brianne LaBarge, Assistant General Manager, (208) 570-9144
  • Patrica Steele, Assistant Manager, (509) 833-2327
  • Gus Vasquez, Expo, (509) 617-0914

Certification

  • Food Handlers Card
  • MAST

Accomplishments

  • Dean's List
  • President's List
  • District Employee

Affiliations

Volunteer Experience:

  • Volunteer, YUGM (Year–Present)
    Assisted with daily operations, helping organize events and support community programs.
    Worked directly with individuals to provide support and resources, contributing to a positive environment.

Group Research Project: Social Media and Prosocial Behavior

  • Collaborated with a team to research how social engagement, social connection, age, and gender influence prosocial behavior on social media platforms.
  • Analyzed data and discussed findings related to social behavior patterns, contributing to a deeper understanding of online interactions and community dynamics.

Timeline

Assistant Restaurant Manager

Cowiche Canyon Kitchen & Icehouse Bar
05.2023 - Current

Inventory Manager

Yakima Valley Retail Partners
04.2021 - 06.2023

Starbucks Manager

Safeway
11.2018 - 04.2021

Clerk

Safeway
08.2014 - 11.2018

Bachelor of Arts - Psychology

Central Washington University

Associate of Science - Psychology

Yakima Valley Community College

Associate of Science - Psychology

Yakima Valley Community College

High School Diploma -

Eisenhower High School

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