Teresa Pizanie
Pompton Lakes,NJ
Summary
Enthusiastic Manager with several years of success delivering a great guest experience.Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction.Customer driven and highly coordinated.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
Assistant Restaurant Manager
Chilis's Bar and Grill
East Hanover, NJ
03.2016 - Current
- Coached and developed new managers as well as team members while managing efficiently my restaurant team of about 40-50 employees
- Controlled finances (budgets,cost,inventory)
- Created a positive work environment for all team member's and management
- Enhanced profits through effective management of food,beverage, and labor
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Managed relationships with suppliers to ensure timely delivery of products.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspired staff by recognizing hard work, celebrating achievements, and fostering accountability through exemplary leadership.
- Managed inventory and ordered supplies
- Coordinated staff shifts while tracking labor costs.
- Addressed customer complaints promptly while upholding a positive demeanor towards guests at all times.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Implemented employee retention strategies to improve workplace satisfaction and culture.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Analyzed operational data to identify trends and recommend adjustments.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Measured and reviewed performance via KPIs and metrics.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Head Server
Cheesecake Factory Inc
Hackensack, New Jersey
11.2014 - 03.2016
- Provided exceptional customer service to enhance dining experiences.
- Processed customer orders and handled transactions accurately.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints promptly to ensure satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
East Stroudsburg North High School
Bushkill, PASome College (No Degree) - Restaurant Management/Hospitality
North Hampton Community College
Northampton, PASkills
- Employee development
- Time management
- Effective communication
- Labor management
- Talent development
- Customer engagement
- Budget planning
- Order management
- Staff scheduling
- Inventory management
- Conflict resolution techniques
- Full service restaurant background
- Team leadership
- Labor and food cost control
- Business operations expertise
- Employee schedule management
- Kitchen equipment operation and maintenance
- Staff management
Accomplishments
- Women Takes the Lead
- Rise Development program
- Lead with impact
- I have been recognized numerous times for achieving desired results in both FOH and BOH
Timeline
Assistant Restaurant Manager
Chilis's Bar and Grill
03.2016 - Current
Head Server
Cheesecake Factory Inc
11.2014 - 03.2016
East Stroudsburg North High School
Some College (No Degree) - Restaurant Management/Hospitality
North Hampton Community College