Open To Work
Julio Alberto Guerra Lee
Troy,MI
Summary
Dynamic retail manager recognized for enhancing revenue and operational efficiency by implementing strategic initiatives and hands-on team supervision. Proven ability to cultivate strong customer relationships and optimize service levels. Expertise in staff management, performance coaching, and operational excellence.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Westin Hotel Southfield
Southfield, Estados Unidos
07.2024 - 12.2025
- Oversaw daily operations to ensure smooth workflow and high client satisfaction.
- Monitored staff performance to uphold service quality and ensure customer satisfaction.
- Delegated tasks to staff, prioritizing workflow to enhance team productivity.
- Resolved customer inquiries by researching issues thoroughly and providing accurate information.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Dining Room Manager
Azahar Fine Dining Restaurant
Panamá, Panamá
03.2023 - 06.2023
- Maximized service levels through hands-on leadership.
- Cultivated strong customer relations and delivered excellent service to enhance customer loyalty.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Scheduled and directed staff in daily assignments to optimize workflow and enhance operational efficiency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Collaborated with server trainees to effectively address customer concerns and improve service quality.
- Maintained equipment through hands-on repairs and regular preventive maintenance to avoid breakdowns.
Restaurant Manager
Sheraton Marriott Hotels
Panamá, Panamá
10.2018 - 02.2023
- Directed and coordinated restaurant operations to ensure exceptional customer service and foster employee development.
- Optimized profits by controlling food, beverage and labor costs.
- Coached team members on food safety, sanitation, customer service, menu education, and up-selling techniques to enhance guest satisfaction and revenue.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Maintained safe working and guest environments, minimizing risks of injury and accidents.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved problems or concerns to the satisfaction of involved parties.
- Assisted staff by serving food and beverages or bussing tables.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Conducted training sessions for new employees on essential job duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Created detailed reports on weekly and monthly revenues and expenses.
- Updated computer systems with new pricing and daily food specials.
- Managed accounts payable, accounts receivable and payroll.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
Restaurant and Bar Manager
Autograph Collection Marriott Hotels
Panamá, Panamá
10.2016 - 09.2018
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Promoted additional products and enhanced beverage menu, contributing to revenue growth.
- Planned and coordinated special events to boost customer numbers and profits.
- Reorganized bar stations to streamline service flow.
- Interviewed, hired, and trained staff to enhance customer retention and drive sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Restocked beer and liquor consistently, ensuring availability during peak times and special events.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Monitored cash intake to reduce discrepancies.
- Created signature beverages to increase revenue and patron loyalty.
- Provided patrons with wine, beer, and cocktails to enhance their experience.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Monitored patron alcohol consumption to encourage safety.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Operations Manager
Club Hebreo de Panamá
Panamá, Panamá
01.2016 - 09.2016
Food and Beverages Manager
Santa María Club de Golf
Panamá, Panamá
03.2014 - 12.2015
Head Bartenders
Norwegian Cruise Line
Miami, FL
11.1991 - 04.1997
- Crafted creative cocktails using fresh ingredients and innovative techniques.
- Managed bar inventory and ordered supplies to ensure product availability.
- Trained junior bartenders on drink preparation and customer service standards.
Restaurant and Bar Manager
Luxury Bristol Hotel Panamá
Panamá, Panamá
11.2013
Education
Ingine, Deck And Kitchen Seaman - Naval Architecture
Nautica School High School
Panamá 12-1991
Bachelor in Trade - Trade
José Dolores Moscote
Panamá 01-1988
Skills
- POS Terminal Operation
- Sales Performance
- Product Sales
- Sales monitoring
- Inventory Management
- Cash Handling and Reconciliation
- Loss Prevention
- Payroll Administration
- Cost Control
- Operational Efficiency
- Administrative Documentation
- Store growth planning
- Promotional Planning
- Business Development
- Performance monitoring
- Staff Management
- Recruitment and Training
- Employee Training
- Coaching and training
- Leadership Development
- Delegation and Supervision
- Staff Engagement
- Team Building and Motivation
- Customer Service Management
- Service Oriented
- Problem resolution
- Goal Setting and Achievement
- Policy Enforcement
- Departmental Procedures
- Inventory and Stocking
- Computer Proficiency
- Cash control
- Employee orientation
Certification
- Servsafe International Certifícate for Manager 4264409 2025
- Bar smart Training year 2024
- Michigan Liquor Control Commission Regulations Tips 360 Training ID 35499619 year 2024
- Loyalty-All Associates Marriott International Service Standards, year 2019
- Waiter All Stars by Sheraton Marriott Panamá ,Customer Service And Beer testing, year 2012
- DIAGEO Bar Academy Essentials,white and dark spirits, up sales, bar techniques and bar tips Year 2019
- Autographs Collection Panamá Service Excellence by Marriott Year 2018
- Autograph Collection Panamá by Marriott, Leader of the year 2017 Front of the House
- Luxury Bristol Hotel Panamá , Foundation For Advanced Management Studies, TIME MANAGEMENT , year 2011
- Emotional Intelligence in the Workplace by New Acropolis Cultural Association of Panamá in the Luxury Bristol Hotel Panamá year 2009
- Training By Luxury Bristol Hotel Panamá , Service Sequence in Food and Beverage By APATEL AND FREEMAN GROUP year 2009
- Seminar Training of Trainers By FREEMAN GROUP AND APATEL year 2008
- Technical Advancement in the bar area by INAFORD Panama year 2000
- Latin American University of Panama, Tourism Technician in 2003
Awards
- Nominated Leader of the year in front of the house, 2016, Autograph Collection Hotels Panama
- Three time employer of the month 2024, Westin Hotel Southfield
Languages
- English Advanced
- Spanish Native
Languages
English
Professional
Spanish
Full Professional
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$22/hr - $1000/hrTimeline
Assistant Restaurant Manager
Westin Hotel Southfield
07.2024 - 12.2025
Dining Room Manager
Azahar Fine Dining Restaurant
03.2023 - 06.2023
Restaurant Manager
Sheraton Marriott Hotels
10.2018 - 02.2023
Restaurant and Bar Manager
Autograph Collection Marriott Hotels
10.2016 - 09.2018
Operations Manager
Club Hebreo de Panamá
01.2016 - 09.2016
Food and Beverages Manager
Santa María Club de Golf
03.2014 - 12.2015
Restaurant and Bar Manager
Luxury Bristol Hotel Panamá
11.2013
Head Bartenders
Norwegian Cruise Line
11.1991 - 04.1997
Ingine, Deck And Kitchen Seaman - Naval Architecture
Nautica School High School
Bachelor in Trade - Trade
José Dolores Moscote