Jacob Gurrola
IT Professional
Houston,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Healthcare Concierge
CVS Aetna
03.2022 - 08.2022
- Handled members whose emotions ranged from calm to irate,
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Instruct members how to best use their benefits in order to achieve and enjoy maximum savings and rewards
Substitute Teacher
Pearland ISD
01.2020 - 01.2021
- Demonstrated excellent punctuality and mindfulness consistently due to student interaction
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
A.A - Social and Behavioral Sciences
San Jacinto College District
Pasadena, TX 08.2014 - 12.2016
A.S - Life Sciences
San Jacinto College District
Pasadena, TX 12.2016 - 05.2018
Bachelor of Arts - Graphic Design
University of Houston - Clear Lake
Houston, TX 01.2020 - Current
Skills
Microsoft Office
Application installations
Desktop support
Complaint resolution
Customer service expert
Desktop Technical Support
Software deployment management
Hardware and software installation
Equipment setup
Certification
IT Professional Certificate, Google - July 2022
Timeline
Healthcare Concierge
CVS Aetna
03.2022 - 08.2022
Bachelor of Arts - Graphic Design
University of Houston - Clear Lake
01.2020 - Current
Substitute Teacher
Pearland ISD
01.2020 - 01.2021
A.S - Life Sciences
San Jacinto College District
12.2016 - 05.2018
A.A - Social and Behavioral Sciences
San Jacinto College District
08.2014 - 12.2016