Carmel Rittenger
Allendale
Summary
Developed strong communication and organizational skills in fast-paced hospitality environment. Skilled in anticipating and responding to guest needs while managing multiple tasks efficiently. Seeking to transition into new field, leveraging ability to deliver exceptional service and create positive experiences.
Overview
1
1
year of professional experience
Work History
Healthcare Concierge
Butterworth Hospital
11.2024 - 08.2025
- Served as the primary patient-facing support representative for visitors, families, and staff at Corewell Health.
- Assisted patients with navigation, room information, transport coordination, and service requests across hospital units.
- Managed high-volume desk operations, including calls, visitor check-ins, and communication between nurses, transport, and security.
Arbitration Specialist
Welocalize
06.2024 - 08.2024
- Evaluated LLM trainers to ensure data consistency and accuracy, enhancing the AI system's performance and relevance.
- Followed all company policies and procedures to deliver quality work.
AI Linguistic Training
Telus International
05.2024 - 06.2024
- Specialized in African American Vernacular English (AAVE) to improve the model's understanding and representation of diverse dialects.
Filter Relevance Rater
Welocalize Project Artemis
04.2024 - 06.2024
- Implemented advanced AI evaluation techniques to optimize query result filtering.
- Utilized algorithms and machine learning models to Increase the accuracy, relevance, and efficiency of information.
Education
Highschool Diploma -
Link Learning
Belding, MI02.2023
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Grand Valley State University
Allendale, MISkills
- Internet Research and Utilization
- AI Data Annotation
- LLM Data Rating
- AI Arbitration Case Management
- Patient care
- Patient safety
Timeline
Healthcare Concierge
Butterworth Hospital
11.2024 - 08.2025
Arbitration Specialist
Welocalize
06.2024 - 08.2024
AI Linguistic Training
Telus International
05.2024 - 06.2024
Filter Relevance Rater
Welocalize Project Artemis
04.2024 - 06.2024
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Grand Valley State University
Highschool Diploma -
Link Learning