TIAUNA REED
Saint Clair Shores
Summary
Customer-focused professional with a strong foundation in integrity, reliability, and exceptional service. Known for maintaining a calm, pleasant demeanor in fast-paced and high-pressure environments while ensuring comfort and safety. Highly flexible and adaptable to changing schedules, diverse needs, and dynamic operational demands. Consistently demonstrates professionalism, teamwork, and a commitment to delivering a positive experience while upholding company policies and safety standards.
Overview
5
5
years of professional experience
Work History
Healthcare Concierge
Aetna Health Care
Saint Claire Shores
06.2024 - Current
- Educated members about benefits, claims, eligibility, COB, HSA, FSA, for self-funded and some fully insured plans.
- Answer patient inquiries in person, via phone, or email, offering clear, concise information about services, directions, and appointments.
- Maintain updated knowledge of assets specific to the company's needs.
- Successfully handled challenging people and situations for a positive outcome.
Ramp Agent
Unifi Delta Under Wing
Romulas
05.2024 - Current
- Maintained complete ramp safety and security with full implementation of safety procedures and station policies.
- Helped safely guide aircraft between parked areas, taxiways and gate locations using visual, hand and verbal communications.
- Coordinated with other ramp agents to complete tasks in timely manner while avoiding accidents or injuries on ramp area.
- Operated ground support equipment such as tugs, belt loaders, and tow tractors safely.
Customer Service
Instacart
Pearland
07.2021 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customer with any questions or concerns about their orders.
- Resolved all customer complaints according to company policy, with customer satisfaction.
Flight Attendant
Spirit
Las Vegas
08.2023 - 04.2024
- Delivered accurate and thorough safety presentations with each flight.
- Minimized disruptions with good conflict mediation skills and use of advanced tactics such as restraints and law enforcement involvement.
- Detected problems with proactive checks on passengers, bathrooms and crew spaces.
- Completed detailed flight reports on passenger incidents, equipment malfunctions, or other concerns.
- Responded to medical emergencies by administering first aid or coordinating with flight crew for assistance.
Bartender
Big City Wings
Pearland
05.2023 - 08.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Social Media Manager
Project Nia
Houston
06.2021 - 04.2022
- Used editing and graphic design tools to create content and visuals for social channels.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Tracked social media metrics to determine audience growth rate, volume, and reach.
Education
University of Houston - Downtown
Houston, TX01.2021
Skills
- Reliability and punctuality
- Emergency Care
- Communication skills
- Conflict Mediation
- Customer Service
- Issue Resolution
- Decision-Making
- Empathy and patience
- Time management
- Situational awareness
Affiliations
SisterFriends volunteer work
Description
A SisterFriend (SF) is a person who is willing to commit to mentoring a woman who is pregnant or who has recently delivered a baby within the last 6 months. The Mentor provides social support by helping the woman to navigate barriers and to ensure that she is connected to necessary resources and services. The program offers the gratification of knowing that you are contributing to the health and well-being of a woman and the reduction of infant mortality rates in the city of Detroit.
Timeline
Healthcare Concierge
Aetna Health Care
06.2024 - Current
Ramp Agent
Unifi Delta Under Wing
05.2024 - Current
Flight Attendant
Spirit
08.2023 - 04.2024
Bartender
Big City Wings
05.2023 - 08.2023
Customer Service
Instacart
07.2021 - Current
Social Media Manager
Project Nia
06.2021 - 04.2022
University of Houston - Downtown