Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Hall

Clifton park

Summary

Dedicated and customer-focused professional with over two years of experience at FedEx. Proven ability to manage floor operations, provide exceptional customer service, and handle a wide range of tasks including package handling, documentation, and deadline management. Highly skilled in using various computer programs, including Microsoft Word and Excel, with strong attention to detail and organizational skills.

Overview

2
2
years of professional experience

Work History

Floor Operations Specialist

FedEx
10.2022 - 12.2024
  • Supervised and coordinated floor activities to ensure smooth operations
  • Assisted customers with shipping, packaging, and postage services, ensuring top-notch customer satisfaction
  • Handled heavy packages, accurately weighed them using scales, and prepared them for shipping
  • Provided support to multiple stores by traveling to various locations to help with operations
  • Managed passport services, printing needs, and document-related tasks, including faxing and answering phone calls
  • Processed and organized paperwork related to shipping, delivery deadlines, and customer requests
  • Ensured timely deliveries by adhering to strict schedules and meeting critical deadlines
  • Utilized Microsoft Word, Excel, and other computer applications to maintain records and streamline workflows

Education

High School Diploma -

South Glens Falls High School
01.2022

Skills

  • Customer Service Excellence
  • Package Handling & Shipping Expertise
  • Documentation & Administrative Tasks
  • Deadline Management
  • Microsoft Office Suite (Word, Excel, etc)
  • Multitasking in Fast-Paced Environments
  • Strong Communication Skills

Timeline

Floor Operations Specialist

FedEx
10.2022 - 12.2024

High School Diploma -

South Glens Falls High School

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Jacob Hall