Jacob Hansen
Plainfield,WI
Summary
Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.
Overview
17
17
years of professional experience
Work History
IT Support Specialist
County of Waushara
Wautoma, WI
10.2021 - Current
- Maintained positive working relationship with colleagues and supervisors.
- Implemented an efficient ticket management system with custom software.
- Successfully implemented new software for managing company assets
- Configured workstations, networks, servers and printers for end users.
- Provided technical support to clients via phone, email, and remote access.
Social Media Coordinator
Tri-County Area School District
Plainfield, WI
08.2021 - 08.2023
- Integrated user-generated content into existing campaigns whenever possible in order to increase engagement levels among target audiences.
- Monitored, analyzed, and reported on the performance of all social media activities using analytics tools.
- Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.
- Maintained a library of all images used in social media posts so they can be reused when needed.
- Wrote social media content to increase engagement with customers.
- Spearheaded creation of blogs and social media content.
- Kept tabs on what competitors were posting on social media channels through dedicated research skills.
- Used editing and graphic design tools to create content and visuals for social channels.
- Utilized Twitter and Facebook to promote products, services and content.
Custodian
Tri-County Area School District
Plainfield, WI
07.2007 - 10.2021
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
- Maintained accountability for building keys, master keys and access cards.
- Notified building managers about needed repairs to maintain public safety.
Education
High School Diploma -
Tri-County Area School District
Plainfield05-2007
Skills
- Mobile Device Management
- Asset Management
- Software Installation
- User Training
- Application support
- Configuration Management
- Hardware upgrades
- Client Relationship Building
References
References available upon request.
Timeline
IT Support Specialist
County of Waushara
10.2021 - Current
Social Media Coordinator
Tri-County Area School District
08.2021 - 08.2023
Custodian
Tri-County Area School District
07.2007 - 10.2021
High School Diploma -
Tri-County Area School District
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