Jacob Hanson
Milbank
Summary
Skilled Level 3 Field Technician with strong capabilities in equipment diagnostics, mechanical troubleshooting, and metal fabrication. Proven track record of resolving complex technical issues and delivering exceptional customer service.
Overview
12
12
years of professional experience
7
7
Certifications
Work History
Level 3 Field Technician, John Deere
RDO Equipment
Milbank
08.2021 - Current
- Assisted customers with troubleshooting mechanical problems on-site.
- Weld broken parts, and fabricate new components as needed for equipment repair.
- Developed strategies for resolving complex technical issues encountered in the field.
- Performed advanced troubleshooting on machines in machine-down situations.
- Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
Level 3 Field Technician, Caterpillar
Butler Machinery Company
Watertown
10.2019 - 08.2021
- Diagnosed mechanical issues in heavy equipment using specialized tools and technology.
- Repaired hydraulic systems and components to restore operational efficiency.
- Maintained and repaired heavy equipment such as bulldozers, cranes, graders, excavators, and loaders.
- Troubleshot electrical systems on heavy machinery.
Lead Field Service Technician
GCC Ready Mix
Bellingham
03.2014 - 10.2019
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Conducted repairs on various heavy equipment, including engines, transmissions, and brakes.
- Supervised mechanics performing maintenance and repairs.
- Fabricated metal components and structures according to blueprints, drawings, and written specifications.
Education
Associate of Science - Diesel Technology
Lake Area College
Watertown, SD03-2014
Skills
- Metal fabrication
- Equipment diagnostics
- Team Collaboration
- Customer service
- Effective communication
- Electrical troubleshooting
- Thrive under pressure
- Mechanical troubleshooting
Certification
Class B CDL
Timeline
Level 3 Field Technician, John Deere
RDO Equipment
08.2021 - Current
Level 3 Field Technician, Caterpillar
Butler Machinery Company
10.2019 - 08.2021
Lead Field Service Technician
GCC Ready Mix
03.2014 - 10.2019
Associate of Science - Diesel Technology
Lake Area College