Jacob Hargenrader
Surprise,AZ
Summary
To provide professional customer service to the heavy equipment community as a skilled service technician Skilled Shop Technician with background in automotive repair and maintenance. Possess strong analytical skills, adept at diagnosing faults correctly, maintaining equipment, and performing repairs. Demonstrated ability to train new technicians and improve workshop efficiency. Proven track record of delivering high-quality customer service. Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Skilled in diverse installation, maintenance, and repair tasks across various industries. Possess hands-on experience in troubleshooting complex issues and delivering efficient solutions. Demonstrated ability to adapt quickly to new technologies and methodologies with strong problem-solving skills. Improved operational efficiency and equipment longevity through proactive maintenance strategies. Dependable Shop Technician with proven expertise in work. Manages common repair and maintenance tasks independently and works effectively with team members on complex jobs. Offers good mechanical knowledge and troubleshooting abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Shop Technician
Arnold Machinery
Glendale, AZ
09.2024 - Current
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Performed maintenance and repairs on a variety of shop equipment, such as saws, drills, grinders and lathes.
- Maintained accurate records of repair work completed in the shop logbook.
- Followed all safety protocols while operating heavy machinery or handling hazardous materials.
- Assisted in troubleshooting electrical problems with machinery and equipment.
- Provided technical support and advice to other technicians regarding machine operations and repairs.
- Ensured that all necessary paperwork was completed accurately after completing repair jobs.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Installed new machines and equipment according to manufacturer's instructions.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Adjusted machine settings to accommodate different types of materials being machined.
- Adhered strictly to safety protocols while working in the shop environment.
- Repaired damaged components by welding or soldering techniques.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Tested repaired machines for proper operation prior to returning them to service.
- Performed preventative maintenance activities on shop equipment to ensure optimal performance levels.
- Replaced worn or defective parts on machines using hand tools or power tools.
- Fabricated parts for installation or repair work using tools and shop machinery.
- Interpreted blueprints, schematics and drawings when diagnosing equipment malfunctions.
Hard down shop technician
Equipment share
06.2021 - Current
- Assigned the difficult diagnostic tasks and the subsequent repair, rebuild or replacement of defective components in hydraulic, electrical, engine, and structural components
- Provide on site training and guidance to new or less experienced Techs territory wide as well as operator level service and repairs
- Provide technical support to field service techs as well as support to the sales dept
Sole Field service technician
Equipment Depot inc.
Columbus
09.2017 - Current
- Duties included but not limited to, diagnosis and repair of all rental fleet, and customer equipment
- Act as logistics and sales person when required by situation
- Perform repairs in an efficient, correct, and environmentally sound way
- Provide training and service support for service personnel
- Provide training to customer operators on new and unfamiliar equipment
Service Manager
EquipmentShare
Phoenix, AZ
06.2023 - 09.2024
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Pitched in to complete various duties during peak periods or employee absences.
- Facilitated communication between the service department and other company divisions.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Proposed or approved modifications to project plans.
- Reviewed customer billing statements for accuracy prior to release.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored service performance metrics to identify areas of improvement.
Shop mechanic
Skyworks LLC.
02.2017 - 09.2017
- Shop mechanic duties, including but not limited to, trouble shooting, diagnosis and repair, of aerial lift equipment, in both shop and field environments
- Train customers and employee's on safe use of equipment
Mechanic
Acorn Farms
05.2015 - 11.2016
- As mechanic at acorn farms the duties are varied as the fleet here
- Basic maintenance, general repairs, as well as the rebuilding of components, and the fabrication of custom implements
Mechanic
DiMaggio Construction
10.2014 - 05.2015
- As the single mechanic, I was not only performing services for the equipment, I was also performing the duty of training new hire employees on the safe and correct use of the work equipment in the fleet
- I was also tasked with all fabrication welding and metal working
Shop Service Technician
RUDD EQUIPMENT
11.2013 - 10.2014
- As the lone shop technician I was responsible for all shop services carried out at the Columbus facility this included shipping and receiving, customer technical calls, service to equipment up to complete component rebuilds and replacements
- Welding and general fabricating
- Supporting field service operations with repair of components and equipment brought into shop for service
- Train new service employees on service policy and procedures
Shop Service Technician
COLUMBUS EQUIPMENT
04.2008 - 10.2013
- As a shop technician it was my duty to troubleshoot and repair Komatsu and related equipment, with a focus on DynaPac paving products as well as Blaw Knox and lee boy pavers screeds and rollers
Service Manager
OHIO CAT
04.2007 - 04.2008
- As service manager for the new, used and rental equipment repair and prep shop I was tasked with the efficient application of technicians to solve a variety of problems and issues
- I was required to manage the time and resources against a budget and provide a quality product and repairs along with the implementation of new and improved safety and service practices
Shop Technician
HOLT CAT
08.2001 - 04.2007
- Was recruited to Holt directly out of the Army due to being an M1 tank systems senior mechanic
- These duties included the assembly of units for sale, the repair of customer owned units, the installation of hydraulic kits and attachments
- I was further trained in the advanced diagnosis of hydraulic and electrical systems of caterpillar brand as well as the allied brands sold at the dealerships
Education
PRIMARY LEADERSHIP DEVLOPMENT - Proper leader ship skills through motivation, psychology and interrogation techniques
FORT HOOD NCO ACADAMY
08.1999
HIGH SCHOOL DIPLOMA - general studies, auto collision repair
ALHAMBRA HIGH SCHOOL
PHOENIX, AZ06.1994
Skills
- Management
- Sales
- Communication
- Leadership
- Electrical systems
- Diagnosis and repairs
- Hand tools proficiency
- Welding techniques
- Mechanical aptitude
- Diagnostic testing
- Hydraulic systems
- Machinery disassembly
- Adaptability and flexibility
- Interpersonal communication
- Hydraulic Systems Knowledge
- Welding skills
- Teamwork
- Diagnostics and troubleshooting
- Field service experience
References
- Vern Mc Clain, former coworker, 614-418-6166
- Ryan Sturgeon, former coworker, 614-907-2258
- Dave Suttle, former coworker, 216-470-3020
- Darren Hurst, personal friend, 740-503-5422
- Eric Jayjohn, personal friend, 614-460-0060
Skillsandabilities
Promoted to the position of shop lead man at the Holt Cat Rental store in 2005, held this position for 2 years before relocating to Ohio in 2007., Offered a position as service manager for Ohio Cat rental store in 2007, supervising service mechanics and delivery drivers., Worked closely with sales and product support for several years to assist in providing valuable services to customers., Developed skills as an NCO in the U.S. Army for 2 years, further honed in the private sector through employer-based training programs., Leadership role began in the military and continued in the private sector, training shop and field service technicians.
Timeline
Shop Technician
Arnold Machinery
09.2024 - Current
Service Manager
EquipmentShare
06.2023 - 09.2024
Hard down shop technician
Equipment share
06.2021 - Current
Sole Field service technician
Equipment Depot inc.
09.2017 - Current
Shop mechanic
Skyworks LLC.
02.2017 - 09.2017
Mechanic
Acorn Farms
05.2015 - 11.2016
Mechanic
DiMaggio Construction
10.2014 - 05.2015
Shop Service Technician
RUDD EQUIPMENT
11.2013 - 10.2014
Shop Service Technician
COLUMBUS EQUIPMENT
04.2008 - 10.2013
Service Manager
OHIO CAT
04.2007 - 04.2008
Shop Technician
HOLT CAT
08.2001 - 04.2007
PRIMARY LEADERSHIP DEVLOPMENT - Proper leader ship skills through motivation, psychology and interrogation techniques
FORT HOOD NCO ACADAMY
HIGH SCHOOL DIPLOMA - general studies, auto collision repair
ALHAMBRA HIGH SCHOOL
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