Jacob Harlan
Lee's Summit,MO
Summary
Dynamic Multi-Unit General Manager with a proven track record, excelling in policy development and performance improvements. Adept at enhancing customer service and operational efficiency, I foster team collaboration while implementing cost reduction strategies. My leadership and organizational skills drive significant results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Multi Unit General Manager
Further Management Group
Cincinnati, Ohio
08.2024 - 04.2025
- Directed staffing, training and development activities within the units.
- Ensured compliance with corporate policies, procedures and governmental regulations.
- Provided guidance and direction to subordinate managers in order to maximize productivity.
Assistant General Manager
Legacy Hospitality
04.2023 - 08.2024
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
General Manager
Further Management Group
Cincinnati, OH
09.2021 - 08.2023
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed service and sales strategies to improve retention and revenue.
- Created schedules and monitored payroll to remain within budget.
General Manager
POP Hospitality Group
03.2021 - 09.2021
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Trained employees on duties, policies and procedures.
Multi-Unit Operations Manager
M Street Hospitality Group
08.2020 - 03.2021
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Multi Unit Manager
Entertainment Consulting International
09.2016 - 09.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Arts - Sport Management
University of Missouri
Columbia, MO08.2016
Skills
- Policy/Program Development
- Performance Improvements
- Records Organization and Management
- Cost Reduction
- Customer Service Management
- Operations Management
Education
other
Timeline
Multi Unit General Manager
Further Management Group
08.2024 - 04.2025
Assistant General Manager
Legacy Hospitality
04.2023 - 08.2024
General Manager
Further Management Group
09.2021 - 08.2023
General Manager
POP Hospitality Group
03.2021 - 09.2021
Multi-Unit Operations Manager
M Street Hospitality Group
08.2020 - 03.2021
Multi Unit Manager
Entertainment Consulting International
09.2016 - 09.2019
Bachelor of Arts - Sport Management
University of Missouri
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