Jacob Harper
Edmond,OK
Summary
Customer-focused and highly skilled IT technician with a proven track record of delivering exceptional service and support across diverse systems. Expertise in troubleshooting, maintenance, and repair is complemented by strong analytical and problem-solving abilities, enabling swift diagnosis and resolution of complex technical challenges. Adept at building rapport with customers, providing clear explanations, and offering effective training to ensure satisfaction, and empower users. Dedicated to proactive maintenance, and continuous improvement, to optimize system performance and reliability.
Overview
7
7
years of professional experience
Work History
Classified Mobility Technician
Defense Information systems Agency DISA - EUR
Patch Barracks, Stuttgart, Germany
10.2021 - Current
- Facilitated enterprise-level mobile communications for over 600 customers, including more than 100 General and Flag Officers, across European and African theaters.
- Served as the senior technical representative and analyst at DISA-Europe Field Command, resolving complex issues within the Defense Classified and Unclassified Mobility Program, including integration, development, testing, and procurement of commercial off-the-shelf (COTS) and government off-the-shelf (GOTS) software and hardware.
- Provided expert advice and assistance to customers within the European Area of Responsibility (AOR), troubleshooting complex problems to maintain operational tasks and efficiency for EUCOM, AFRICOM, USAFE, NAVEUR, USNATO, and USAREUR.
- Provided enterprise mobility management infrastructure through DMUC (Device Mobility Unclassified Capability) configuration, ensuring secure and continuous service for mobile users.
- Configured DMCC-S (Device Mobility Classified Capability - Secret) and WINDAR-S (Windows Data-at-Rest - Secret) systems to deliver DoD voice and data network capabilities at the SECRET classification level, ensuring compliance with The NSA's Commercial Solutions for Classified (CSfC) standards.
- Conducted trend analyses using the DISA Global Trouble Management System (GTMS) to identify training needs and initiated actions by developing user instruction manuals.
- Applied comprehensive knowledge of RA PKI processes to develop and interpret policies governing strategic planning.
- Developed and presented briefings, reports, and strategic recommendations to DISA senior leadership and European Theater-based Mission Partners.
Store Associate/Associate Supervisor
Defence Commissary Agency (DeCA) - Patch
Patch Barracks, Stuttgart, Germany
07.2018 - 10.2021
- Supervised a diverse team, ensuring smooth store operations by managing schedules, conducting performance reviews, and resolving conflicts.
- Led a team of store greeters, associates, and baggers to optimize store operations through effective scheduling and performance evaluations.
- Managed the hiring of new store associates, ensuring alignment with company values and customer service excellence.
- Ensured a tidy and orderly store setting, promoting a safe and welcoming environment for both customers and workers.
Education
Associate of Applied Science - Cyber Security
Rose State College
Midwest City, OK05-2023
Associate of Arts - Enterprise Development
Rose State College
Midwest City, OK05-2023
Mbedded Certificate - Cyber Essentials
Rose State College
Midwest City, OK05-2023
Embedded Certificate - Cyber Security
Rose State College
Midwest City, OK05-2023
High School Diploma -
Stuttgart US High School
Panzer Barracks, Stuttgart, Germany06-2018
Skills
Risk assessment and data analysis
- Verbal and written communication
- Customer service and support
- Technical troubleshooting
- Team building and training
- Maintenance and repairs
- Incident response and monitoring
- Work planning and prioritization
- Document preparation and enforcement
- File and record management
Accomplishments
Next Level Leadership Program - Student Trainee, Multiple Quarters 2025
DISA 2024 - Intern of the Quarter
Next Level Leadership Program – Student Trainee of 2024
Timeline
Classified Mobility Technician
Defense Information systems Agency DISA - EUR
10.2021 - Current
Store Associate/Associate Supervisor
Defence Commissary Agency (DeCA) - Patch
07.2018 - 10.2021
Associate of Applied Science - Cyber Security
Rose State College
Associate of Arts - Enterprise Development
Rose State College
Mbedded Certificate - Cyber Essentials
Rose State College
Embedded Certificate - Cyber Security
Rose State College
High School Diploma -
Stuttgart US High School
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