Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
IT Technical Support Specialist
InfoCision
03.2021 - Current
Enhanced system performance by identifying and resolving technical issues promptly.
Streamlined IT processes for increased efficiency and reduced downtime.
Collaborated with cross-functional teams to develop and implement IT solutions.
Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
Data Entry Clerk
Starbucks
10.2017 - 01.2020
Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Chat Support Specialist
Sunglass Hut
07.2015 - 11.2018
Enhanced customer satisfaction by providing timely and accurate resolutions to technical issues.
Streamlined chat support processes for increased efficiency and reduced response time.
Delivered exceptional service quality with empathetic and attentive communication skills.
Collaborated with team members to improve overall performance, sharing best practices and addressing challenges together.
Education
High School Diploma -
George Washington Carver High School, Columbus, GA
Columbus, GA
08.2014
Skills
End-User Training
Mobile Device Management
Server Maintenance
Asset Management
Timeline
IT Technical Support Specialist
InfoCision
03.2021 - Current
Data Entry Clerk
Starbucks
10.2017 - 01.2020
Chat Support Specialist
Sunglass Hut
07.2015 - 11.2018
High School Diploma -
George Washington Carver High School, Columbus, GA