Jacob Harris
Irondale,AL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
IT Technical Support Specialist
InfoCision
03.2021 - Current
- Enhanced system performance by identifying and resolving technical issues promptly.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
Data Entry Clerk
Starbucks
10.2017 - 01.2020
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Chat Support Specialist
Sunglass Hut
07.2015 - 11.2018
- Enhanced customer satisfaction by providing timely and accurate resolutions to technical issues.
- Streamlined chat support processes for increased efficiency and reduced response time.
- Delivered exceptional service quality with empathetic and attentive communication skills.
- Collaborated with team members to improve overall performance, sharing best practices and addressing challenges together.
Education
High School Diploma -
George Washington Carver High School, Columbus, GA
Columbus, GA08.2014
Skills
- End-User Training
- Mobile Device Management
- Server Maintenance
- Asset Management
Timeline
IT Technical Support Specialist
InfoCision
03.2021 - Current
Data Entry Clerk
Starbucks
10.2017 - 01.2020
Chat Support Specialist
Sunglass Hut
07.2015 - 11.2018
High School Diploma -
George Washington Carver High School, Columbus, GA