Jacob Harris
Decatur,GA
Summary
Dynamic professional with a versatile background, including a pivotal role at Perry Solutions, where I enhanced customer satisfaction through timely deliveries. Skilled in MS Office Suite and Adobe Photoshop, I excel in high-pressure situations, demonstrating strong interpersonal skills and a commitment to excellence. Proven ability to improve operational efficiency and resolve customer complaints, fostering loyalty and repeat business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
Perry Solutions
Atlanta, GA
07.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
TTEC
Conyers, GA
05.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Line Worker and Machine Operator
Staffing Priorities
Conyers, GA
11.2021 - 05.2022
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
CAP Team 2 Associate
Walmart
Covington, GA
08.2020 - 10.2021
- Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
Office Assistant, Intern
Nationwide DNA Services
Conyers, GA, USA
05.2015 - 09.2020
- Greet, inform and direct clients
- Answering phone calls, taking memos, maintaining files, and inventory
Assembly Technician
Assembler Inc.
Atlanta, GA, USA
02.2017 - 06.2018
- Assemble all products according to manufacturer's directions and specifications
- Communicate with Area Manager at the beginning and end of each shift
- Complete work tasks, repairs, and check in with appropriate contact at customer location
- Order parts using the online order system
- Be aware of customers in the area and work accordingly
- Stage assembled product in a neat and orderly fashion
- Complete required information for invoice purposes
- Update customer status as required
Machine Operator
Ohco Outlet Center
Covington, GA, USA
08.2015 - 10.2016
- Operates pressing and sewing machines
- Remove finished pieces from pressing machines
- Smooth, shape, and spot clean garments
- Organize, tag, and deliver finished articles to customers
- Unload trailers and control forklift
Service Clerk and Cashier
Ingles Supermarket
Conyers, GA, USA
08.2014 - 05.2015
- Greet and assist customers with location of store products
- Obtaining or receiving merchandise
- Totaling bills, accepting payments, provides change, balances drawer
- Organize, stock, and maintain store
Education
Graphic Design Pathway - Introduction to Graphic Design, Graphic Design and Production, Advanced Graphic Design
Rockdale Career Academy
Conyers, GA05.2015
High School -
Salem High School
Conyers, GA05.2015
Skills
- MS Office Suite
- Adobe Photoshop
- Adobe Illustrator CC
- AutoCAD
- SolidWorks
- Typing 65wpm
- Strong interpersonal skills
- Excellent oral and written communication skills
Itskills
- MS Office Suite
- Adobe Photoshop
- Adobe Illustrator CC
- AutoCAD
- SolidWorks
- Typing 65wpm
Certification
Graphic Design through Skills USA/PrintED
Softskills
- Strong interpersonal skills
- Excellent oral and written communication skills
Otheractivitiesinterests
- Music
- Reading
- Creative writing
Leadershipandcommunityinvolvement
- Technology Student Association (TSA), Conyers, GA, 08/01/11, 05/01/15
- Skills USA, Conyers, GA, 08/01/11, 05/01/15
Timeline
Delivery Driver
Perry Solutions
07.2023 - Current
Customer Service Representative
TTEC
05.2022 - 07.2023
Line Worker and Machine Operator
Staffing Priorities
11.2021 - 05.2022
CAP Team 2 Associate
Walmart
08.2020 - 10.2021
Assembly Technician
Assembler Inc.
02.2017 - 06.2018
Machine Operator
Ohco Outlet Center
08.2015 - 10.2016
Office Assistant, Intern
Nationwide DNA Services
05.2015 - 09.2020
Service Clerk and Cashier
Ingles Supermarket
08.2014 - 05.2015
Graphic Design Pathway - Introduction to Graphic Design, Graphic Design and Production, Advanced Graphic Design
Rockdale Career Academy
High School -
Salem High School