Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Churchwell

Warminster,PA

Summary

Customer Service Representative with over 14 years of experience in documentation, proofreading, and quality control. Demonstrates meticulous attention to detail and a strong command of database management and Microsoft Office. Committed to maintaining high standards of accuracy and efficiency in customer interactions and administrative tasks.

Overview

14
14
years of professional experience

Work History

Delivery Driver

Door Dash Delivery Service
Warminster
09.2023 - Current
  • A reliable and efficient DoorDash delivery driver with three years of experience delivering food in a fast-paced urban environment.
  • Focused on delivering orders quickly and accurately while providing exceptional customer service.
  • I have excellent route planning and high customer satisfaction.

Customer Service Administrator

LexisNexis Reed Tech
Horsham
11.2014 - 09.2024
  • Answered customer inquiries via phone, email, and chat.
  • Regularly updated customer service database to reflect new information including address changes and contact details.
  • Reviewed, proofread and corrected content for accuracy of grammar, spelling, punctuation, syntax and formatting.
  • Ensured that the final documents adhered to established style guidelines and standards.
  • Checked page layout elements such as headings, subheadings, columns, font sizes and graphics.
  • Scanned all text for typographical errors using computer software programs.
  • Maintained detailed records of changes made during proofreading process.
  • Communicated effectively with other departments regarding any issues arising from the proofreading process.

Customer Service Representative/Data Entry

LexisNexis Reed Tech
Horsham
11.2011 - 11.2014
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Following up with clients or customers by phone or email to check that they're still satisfied.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Updated existing records with new or revised information as needed.
  • Checked source documents against entered data to ensure accuracy.
  • Identified discrepancies between source documents and entered data.
  • Verified accuracy and completeness of data entry into the database system.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Exceeded quality goals to support team productivity.

Education

High school diploma -

Continental Academy

Skills

  • Customer service
  • Data entry
  • Content proofreading
  • Attention to detail
  • Effective communication
  • Problem solving
  • Quality assurance
  • Document accuracy
  • MS office suite

Work Type

Full Time

Work Location

RemoteHybrid

Timeline

Delivery Driver

Door Dash Delivery Service
09.2023 - Current

Customer Service Administrator

LexisNexis Reed Tech
11.2014 - 09.2024

Customer Service Representative/Data Entry

LexisNexis Reed Tech
11.2011 - 11.2014

High school diploma -

Continental Academy

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