Jacob Hawkins
Jonesboro,Arkansas
Summary
Experienced in the service industry from the numbers to the costumer concerns. As a Kitchen manager quality and representation of the brand has been the front of the mission. Ensuring the standards are being met by individuals who are trained to become better employees and have the experience and stepping stones to create careers for themselves through our practices. Development of a kitchen during the transition between two concepts by integrating a new menu with new cooking preparations and presentations. During this transition labor and food cost was brought down to a profit margin using self-created programs and analysis without sacrificing the quality costumers seek from us.
Overview
14
14
years of professional experience
Work History
Kitchen Manager
BenYay's Gumbo Shop
Jonesboro, AR
12.2018 - Current
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory bringing food cost from 70% to 35%.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Electronics Technician Navigations
United States Naval Submarine Service
Saint Mary's, GA
02.2012 - 02.2017
- Created and enforced maintenance, cleaning, and operation schedules for ETV division.
- Created training and performance evaluations to ensure readiness of the division during 6 patrols to ensure proper operation procedures were being met.
- 2 time Navy Achievement Medal recipient for direct contribution to strategic missions aboard USS Wyoming due to the training and overall readiness for my division.
Education
High School Diploma -
Dexter High School
Dexter, MO2011
Skills
- Employee Scheduling
- Equipment Maintenance
- Order Delivery Practices
- Inspection and Observation
- Food Preparation Management
- Recruitment and Hiring
- Staff Training
- Operations Management
- Workflow Optimization
- Inventory Control
- Labor and Overhead Cost Estimation
Timeline
Kitchen Manager
BenYay's Gumbo Shop
12.2018 - Current
Electronics Technician Navigations
United States Naval Submarine Service
02.2012 - 02.2017
High School Diploma -
Dexter High School