Jacob Bowlus
Durham,NC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Trader Joe's
Cary, NC
08.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Assistant General Manager
Holiday Retirement
Durham, NC
02.2021 - 08.2021
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Oversaw computer database and physical filing systems.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Performed pricing and estimates based on customer needs and requirements.
- Gained territory by negotiating beneficial contracts and conducting numerous cold calls.
Residence Life Coordinator
University Of North Carolina At Charlotte
Charlotte, NC
07.2019 - 01.2021
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Kept institution financially sound by tracking expenses and maintaining detailed records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Master of Arts - Higher Education
Appalachian State University
Boone, NCBachelor of Arts - Psychology
East Carolina University
Greenville, NCSkills
- Flexible and Adaptable
- Self-Motivated
- Active Listening
- MS Office
- Data Entry
- Decision-Making
- Critical Thinking
- Problem-Solving
- Google Workspace
- Planning and Coordination
- Excellent Communication
- Written Communication
- Interpersonal Communication
- Analytical and Critical Thinking
- G-Suite
Timeline
Assistant Manager
Trader Joe's
08.2021 - Current
Assistant General Manager
Holiday Retirement
02.2021 - 08.2021
Residence Life Coordinator
University Of North Carolina At Charlotte
07.2019 - 01.2021
Master of Arts - Higher Education
Appalachian State University
Bachelor of Arts - Psychology
East Carolina University