Jacob Hayes
Las Vegas,USA
Summary
Experienced event and hospitality professional with 10+ years in high-volume venues, including Nashville's top tourist spots and Las Vegas. Skilled in event coordination, vendor management, and client satisfaction, handling large-scale events with over 15,000 attendees. Strong background in media production with 8+ years of photography and videography experience, including work with ESPN and high-profile events. Proven ability to execute seamless events under pressure while delivering top-tier client experiences.
Overview
13
13
years of professional experience
Work History
Security Supervisor
Tao Group Hospitality
Las Vegas , Nv
01.2023 - Current
- Trained and managed security staff for high-volume events.
- Coordinated with event staff to maintain a safe and secure environment.
- Provided discreet and secure handling of VIP and celebrity guests, ensuring privacy and satisfaction.
Server
Vanderpump
Las Vegas, NV
06.2023 - 07.2025
- Delivered high-end customer service in a luxury dining setting.
- Managed high-profile clientele and provided personalized service.
- Worked closely with kitchen and bar staff to ensure smooth service.
- Provided discreet and personalized service to VIP guests, anticipating their needs and exceeding expectations.
Assistant Event Coordinator
TC Hospitality
Nashville, TN
01.2021 - 01.2023
- Managed vendor communication, client check-ins, and day-of operations to ensure smooth execution.
- Provided staff oversight, ensuring roles and responsibilities were carried out efficiently.
- Handled high-volume crowds at events such as Jason Aldean concerts, with over 15,000 attendees.
- Addressed client concerns promptly and professionally, ensuring a positive client experience.
- Coordinated over 100 high-profile events, including celebrity concerts and weddings.
Bar Manager
TC Hospitality
Nashville, TN
01.2018 - 01.2022
- Managed bar operations, staffing, and customer service.
- Increased sales through improved service and staff training.
- Coordinated with event planners to align bar service with event needs.
Bartender
TC Hospitality
Nashville, TN
01.2013 - 01.2015
- Provided high-volume bar service during major events.
- Trained new bartenders and managed bar inventory.
- Ensured customer satisfaction through efficient service.
Security
TC Hospitality Group
Nashville, TN
01.2013 - 01.2015
- Supervised security for large-scale events with crowds exceeding 10,000 attendees.
- Oversaw security operations for concerts and private events.
Education
Bachelor of Arts - Communications
Bethel University
McKenzie, TenneseeWebsites
Accomplishments
- Improved Client Satisfaction, Exceeded event satisfaction targets by 20% through improved client interactions.
- Boosted Bar Revenue, Increased bar revenue by 25% through targeted promotions and staff training.
- Enhanced Event Execution, Reduced event-related issues by 30% through proactive planning and coordination.
- Maintained Event Security, Supervised security for over 100 events maintaining zero incident reports.
Timeline
Server
Vanderpump
06.2023 - 07.2025
Security Supervisor
Tao Group Hospitality
01.2023 - Current
Assistant Event Coordinator
TC Hospitality
01.2021 - 01.2023
Bar Manager
TC Hospitality
01.2018 - 01.2022
Bartender
TC Hospitality
01.2013 - 01.2015
Security
TC Hospitality Group
01.2013 - 01.2015
Bachelor of Arts - Communications
Bethel University