Work Preference
Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
Open To Work

Jacob Hays

Ames

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

MerchantAccount RepresentativeService Manager

Work Type

Full Time

Location Preference

Hybrid
Location: Ames, IAWest Des Moines, IA
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Summary

Customer-focused financial services professional with experience in account resolution, call-center support, and regulated banking environments, known for empathetic communication and accurate documentation.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Merchant

Costco Wholesale
West Des Moines
11.2022 - Current
  • Developed cross-departmental versatility by learning and supporting various functions.
  • Collaborated with team members to enhance store presentation and layout.

Account Representative

Wells Fargo
West Des Moines
05.2023 - 08.2023
  • Managed inbound/outbound calls to aid clients with debt resolution and payment plans.
  • Designed tailored financial solutions to support client needs and improve satisfaction.
  • Managed customer inquiries and provided timely solutions to enhance satisfaction.

Service Manager

Hy-Vee, Inc.
West Des Moines
11.2020 - 11.2022
  • Directed departmental operations and optimized workflows.
  • Directly managed a team of 50 individuals and oversaw the operations of over 500 people indirectly, including responsibility for creating schedules.
  • Skills: Leadership, Collaboration, Microsoft Excel

Education

Bachelor of Business Administration -

Iowa State University
Ames, IA
08.2024 - 01.2026

Business Transfer -

Des Moines Area Community College
Ankeny, IA
08.2022 - 05/2024

Skills

  • Leadership
  • Collaboration
  • Microsoft Excel
  • Manage inventory

Hobbies and Interests

  • Fitness
  • Automotive
  • Philosophy
  • Psychology

Timeline

Bachelor of Business Administration -

Iowa State University
08.2024 - 01.2026

Account Representative

Wells Fargo
05.2023 - 08.2023

Merchant

Costco Wholesale
11.2022 - Current

Business Transfer -

Des Moines Area Community College
08.2022 - 05/2024

Service Manager

Hy-Vee, Inc.
11.2020 - 11.2022
Jacob Hays