Graviela Philemon
Trader Joe's
ROSEVILLE,CA
1
Language
1
Certification
19
years of professional experience
Dynamic Merchant with a proven track record at Trader Joe's, excelling in inventory control and delivering exceptional customer service. Skilled in training new team members and fostering engagement. Implemented efficient stocking processes that enhanced product accessibility and drove sales, while building customer loyalty through personalized shopping experiences.
Work History
Merchant
19 Years 4 Months- Managed inventory levels, ensuring product availability and minimizing waste.
- Implemented efficient stocking processes, improving product accessibility for customers.
- Oversaw store operations, maintaining compliance with health and safety regulations.
- Trained new team members on customer service standards and operational procedures.
- Developed promotional displays to enhance visual merchandising and drive sales.
- Analyzed sales data to identify trends and inform purchasing decisions for seasonal products.
- Fostered a positive team environment, mentoring staff to improve performance and engagement.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
Flower Shop Assistant
2 Years 10 Months- Assisted customers in selecting floral arrangements and gift items, ensuring personalized service experience.
- Processed customer transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Maintained inventory levels by restocking merchandise and organizing displays for optimal presentation.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
Education
High School Diploma
Skills
Excellent Customer Service
Forecasting
Budget Management
Correspondence Handling
Accounts Payable/Receivable
Data Entry
Cash Handling
Project Management
Technology Savvy
Strategic Planning
Merchandising
Inventory Control
Risk Management
People Management
Documentation & Reporting
Advanced Written & Verbal Communication Skills
Complaints Resolution
Cross-functional Leadership & Collaboration
Strong Organizational Skills
Excellent Decision-Making
Attention to Detail
Certification
Serve safe
Languages
Spanish
Native or Bilingual
Timeline
Flower Shop Assistant
Ambience Floral & Gifts
09.2021 - 07.2024Read More
Merchant
Trader Joe's
04.2007 - CurrentRead More
Roseville High School
High School Diploma
Read More