Freeman Heath
Fort Mill,SC
Summary
Organized Workflow Coordinator offering proven history of excellent communication and empowering leadership. Industrious and meticulous with passion for streamlining processes to improve quality and productivity. Proficiency with workflow management software and demonstrated success in meeting client and management expectations.
Overview
26
26
years of professional experience
Work History
Workflow Specialist
Honeywell
05.2022 - Current
- Oversee the day-to-day operation of the diagnostic, repair, test and QA line
- Developed comprehensive reports for senior management, highlighting workflow performance metrics and areas for improvement.
- Monitor the hour-by-hour productivity to ensure daily targets of 200+ devices are on schedule
- Maintained failure analysis database or other documents as required
- Fostered positive employee relationships through communication, training, and development coaching
- Delegates daily tasks to team members to optimize group productivity.
- Reduced error rates with diligent monitoring of workflow processes and timely resolution of issues.
Team Lead USPS Department/Intermec Department
Honeywell
05.2015 - 05.2022
- Oversaw day-to-day operation of diagnostic, repair, and test lines
- Monitored hour-by-hour productivity to ensure daily targets of 250 devices were on schedule
- Maintained failure analysis data base or other documents as required
- Fostered positive employee relationships through communication, training, and development coaching
- Delegates daily tasks to team members to optimize group productivity.
Printer Department Team Lead
Honeywell
12.2014 - 06.2015
- Monitored day to day operation of printer devices.
- Directed and supervised team of 8 technicians engaged in diagnostic, repair and team development.
- Kept track of productivity and parts defects
- Monitored quality issues on printer repairs
- Delegated daily tasks to team members to optimize group productivity
- Fostered positive employee relationships through communication, training, and development coaching.
Team Lead Intermec Handheld Department
Honeywell
09.2013 - 12.2014
- Directed and supervised team of 25 technicians engaged in diagnostic and assembly repairs.
- Analyzed and troubleshot handheld computer devices
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Provided technical support to customers when necessary
- Ordered test cables, test equipment track of defective test equipment
- Delegated daily tasks to team members to optimize group productivity
- Fostered positive employee relationships through communication, training, and development coaching.
Senior Repair Technician III Team Lead
Intermec Technologies Corporation
07.1998 - 08.2013
- Monitored daily productivity to meet daily target
- Provided technical support to customers over the phone
- Maintained failure analysis data base or other documents as required
- Recommended engineering changes for better quality
- Maintained and ordered test cables and test equipment
- Oversaw technicians and delegated duties
- Inspected completed work to verify conformity with established policies and quality standards.
Education
Bachelor of Science - Business Management
University of Phoenix
Charlotte, NC06.2015
Associate - Computer Engineering
York Technical College
Rock Hill, SC06.1989
Skills
- SAP
- Windows XP
- Microsoft Word
- Microsoft Excel
- Power Point
- USPS Security Clearance
Workload balancing
Team Development
Teamwork and Collaboration
Continuous Improvement
Additionalinformation - Deanslisthonoree
Fall 1986
Timeline
Workflow Specialist
Honeywell
05.2022 - Current
Team Lead USPS Department/Intermec Department
Honeywell
05.2015 - 05.2022
Printer Department Team Lead
Honeywell
12.2014 - 06.2015
Team Lead Intermec Handheld Department
Honeywell
09.2013 - 12.2014
Senior Repair Technician III Team Lead
Intermec Technologies Corporation
07.1998 - 08.2013
Bachelor of Science - Business Management
University of Phoenix
Associate - Computer Engineering
York Technical College
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