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Associate Principal Engineer

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Systematic Administrative Assistant with over fourteen years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Dynamic Technical Lead with extensive experience at Relysys Technologies(now Invendis), excelling in system design and hardware validation. Proven track record in leading teams to deliver critical products, including routers and gateways. Skilled in schematic design and component selection, fostering collaboration to enhance production testing efficiency. Strong problem-solving abilities drive project success.

Experienced VMware vSphere Administrator with 4 years of hands-on experience in designing, deploying, and managing VMware infrastructure. Proficient in vCenter Server, ESXi hosts, VM provisioning, and performance tuning. Skilled in networking concepts and VMware NSX. Strong problem-solving skills with a focus on optimizing system performance and ensuring high availability.

Educator and licensed teacher in Arkansas with experience designing lessons and learning experiences that engage diverse learners. Skilled in translating complex concepts into clear, user-friendly instructional materials, including digital content, assessments, and job aids. Familiar with ADDIE, Adobe, and adult learning principles, with a proven ability to collaborate, manage projects, and create instructional solutions that enhance understanding and engagement.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Field professional with comprehensive background in client relations and territory management. Known for driving operational success and achieving high client satisfaction through effective on-site evaluations. Proven ability to work collaboratively within teams and adapt to evolving project requirements while utilizing strong analytical and communication skills. Strong analytical and organizational skills facilitate the delivery of timely solutions while fostering a collaborative team environment. Recognized for adaptability, motivational leadership, and a forward-thinking approach that drives success and maximizes growth opportunities, complemented by comprehensive experience in attracting new clients and developing successful sales strategies.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented Customer Success Manager with expertise in enhancing customer experience and building strong relationships. Leverages CRM tools for effective account management, growth forecasting, and tracking customer interactions. Leads cross-functional teams to achieve performance objectives while ensuring high customer satisfaction. Implements strategies that enhance client retention and drive business growth.

 Dynamic leader with a Ph.D. in Educational Leadership and over 15 years of experience designing and leading high-impact learning programs in both public education and the EdTech industry. I've served as a K–12 Superintendent, built global customer success programs from the ground up, and coached high-performing teams through change, compliance, and capability-building. I'm passionate about creating modern, scalable learning systems that actually stick—whether that's in classrooms or regulated manufacturing environments. Experienced L&D leader with a proven track record developing and enforcing SOP-based training protocols in regulated environments, ensuring audit readiness, instructional fidelity, and staff capability building across diverse teams. 

 Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. 

Jacob Hefner

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Customer Success Manager

Assistant Manager

Education

Bachelor of Arts - Religious Studies

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Customer Success Manager

Assistant Manager

Bachelor of Arts - Religious Studies

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