Jacob Helbert
Mineral Wells
Summary
Seasoned Tow Truck Driver with comprehensive knowledge in roadside assistance and vehicle recovery procedures. Possess strong mechanical skills to perform minor repair tasks and ensure safety of vehicles during transportation. Skilled in prioritizing calls based on urgency, navigating through traffic safely, and providing outstanding customer service. Made significant contributions in previous roles by maintaining low damage rates during towing operations and consistently achieving high customer satisfaction scores. Detail-oriented professional with a strong background in vehicle towing and emergency response. Proven track record in maintaining safety compliance and providing exceptional customer service. Prepared to leverage expertise for impactful contributions in a dynamic towing environment.
Overview
13
13
years of professional experience
Work History
Tow Truck Driver
J&S Towing
Mineral Wells
05.2018 - Current
- Operated tow trucks to transport vehicles safely to designated locations.
- Conducted vehicle assessments to determine appropriate towing methods and equipment.
- Communicated updates on tow status and estimated arrival times to customers.
- Collaborated with dispatch team to coordinate towing requests and optimize routes.
- Maintained towing equipment through routine inspections for safety compliance.
- Assisted stranded motorists by providing roadside services including jump starts and tire changes.
- Documented towing activities accurately for record-keeping and billing purposes.
- Adhered to traffic laws while operating tow trucks in various conditions.
- Operated tow trucks to safely transport vehicles to designated locations.
- Communicated with customers to provide updates on tow status and estimated arrival times.
- Collaborated with dispatch team to efficiently coordinate towing requests and routes.
- Maintained towing equipment and performed routine inspections for safety compliance.
- Assisted stranded motorists by providing basic roadside services and support.
- Documented all towing activities accurately for record-keeping and billing purposes.
- Adhered to traffic laws and regulations while operating tow trucks in various conditions.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Loaded heavy items onto flatbeds using cranes and pulleys safely and securely.
- Maintained safe driving habits to protect property and general public on roadways.
- Maintained accurate records of all towing activities.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Communicated effectively with customers to assess their needs and provide appropriate solutions.
- Inspected tow trucks before and after use for mechanical issues or damage.
- Performed vehicle inspections prior to towing.
- Utilized radios or telephones to communicate with dispatch personnel regarding job details.
- Assisted with the loading and unloading of vehicles onto tow truck.
- Worked closely with other drivers, mechanics, tow operators during shifts.
- Provided safety, security and transportation in accordance with policies, procedures and regulations.
- Conducted regular maintenance checks including oil levels, brake fluid levels, air pressure levels in tires.
- Followed company policies and procedures related to health and safety guidelines.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Repaired broken down vehicles on the side of the road when needed.
- Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
- Drove a variety of tow trucks depending on the size and weight of the load being towed.
- Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
- Patrolled assigned areas in search of disabled vehicles requiring service.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Updated job knowledge by participating in educational opportunities.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Worked well with dispatchers to communicate route and schedule changes.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Followed regular schedule of pickups for individual customers and groups.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Performed regular inspections and completed vehicle repairs.
- Reacted decisively and quickly to protect spoilage.
Repossession Agent
All Tex recovery
Weatherford
09.2015 - 04.2018
- Conducted vehicle inspections to determine repossession eligibility and assess conditions.
- Coordinated logistics for vehicle pick-up and transport to recovery facilities.
- Maintained accurate records of repossessed vehicles and transactions in system.
- Utilized GPS technology for efficient routing during repossession assignments.
- Collaborated with law enforcement to ensure safe recovery operations.
- Negotiated payment arrangements with debtors to minimize repossessions.
- Trained new agents on safety protocols and effective communication techniques.
- Performed market research to monitor competitor activity within the industry.
- Conducted vehicle inspections to assess repossession eligibility and condition.
- Coordinated logistics for vehicle pick-up and transportation to recovery facilities.
- Communicated with clients regarding payment arrangements and repossession timelines.
- Maintained accurate records of repossessed vehicles and transactions in the system.
- Collaborated with law enforcement to ensure safe vehicle recovery operations.
- Developed relationships with finance companies to streamline the repossession process.
- Trained new agents on procedures, safety protocols, and effective communication techniques.
- Performed skip tracing to locate individuals and vehicles.
- Monitored competitor activity within the industry through market research.
- Provided daily updates on progress of cases via email or phone calls.
- Trained new employees on proper procedures for conducting repossessions.
- Handled difficult situations involving angry debtors while maintaining professionalism.
- Maintained detailed records of all activities, including contacts made with debtors.
- Repaired damaged vehicles upon recovery in order to facilitate sale at auction.
- Drove company vehicle safely during transport of recovered assets.
- Prepared reports on status of accounts for management review.
- Negotiated payment arrangements with debtors when possible in an effort to avoid repossessions.
- Assisted other agents by providing support during complex cases.
- Adhered to state laws regarding repossessions, privacy rights, and other regulations.
- Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
- Verified accuracy of account information and documentation related to repossession orders.
- Inspected and evaluated collateral prior to repossession.
- Organized paperwork associated with each case prior to filing in the office.
- Researched public records such as titles, liens, registrations in order to verify ownership information.
- Visited debtor's residence or place of employment for asset recovery.
- Utilized a variety of databases and resources to trace assets across multiple states.
- Demonstrated excellent problem-solving skills when dealing with difficult customers.
- Answered customer questions regarding account discrepancies or problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Accepted and processed customer payments and applied toward account balances.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted customers with delinquent accounts to solicit payment.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Contacted insurance companies to check status of claim payments.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
Owner/Operator Auto detailer
Details of Faith
Mineral Wells
05.2013 - 09.2015
- Executed thorough interior and exterior detailing of vehicles to enhance overall appearance.
- Maintained organized inventory of cleaning supplies to ensure efficient workflow.
- Trained new personnel on proper detailing techniques and safety protocols.
- Inspected vehicles for damages, communicating findings directly to clients.
- Customized detailing services based on individual vehicle conditions and client requests.
- Polished vehicle exteriors and windows to restore shine and clarity.
- Operated specialized equipment for high-quality interior and exterior detailing.
- Cultivated a base of loyal high-end clientele through exemplary service.
- Transported materials, equipment or supplies to or from work areas.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
- Collected and tested samples of cleaning solutions or vapors.
- Cleaned and polished vehicles to enhance appearance and maintain quality standards.
- Operated specialized equipment for interior and exterior detailing services.
- Managed inventory of cleaning supplies and tools for efficient workflow.
- Coordinated with team members to complete detailing projects on schedule.
- Inspected vehicles for damages and communicated findings to clients.
- Applied wax and sealants to protect vehicle surfaces from environmental damage.
- Trained new staff on proper detailing techniques and safety protocols.
- Maintained a clean and organized workspace to support operational efficiency.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, cloths, and buffing machines.
- Scrubbed wheels and tires with special cleaning solutions for a glossy shine.
- Applied conditioners to vinyl or leather seats to restore luster and suppleness.
- Trained new employees on proper techniques for detailing vehicles correctly.
- Washed wide range of vehicles each day.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Served clients with on-site detailing services at businesses and homes.
- Shampooed carpets and upholstery in vehicles to remove stains and dirt.
- Polished windows inside and out with glass cleaners for maximum clarity.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Treated engines with degreasing agents to make them look clean and new.
- Applied paint sealants to protect the finish of cars from environmental damage.
- Inspected vehicles for scratches or dents prior to detailing.
- Removed tar spots from car bodies using specialized cleaning agents.
- Maintained detailed records of services performed on each customer's vehicle.
- Hand-waxed surfaces of automobiles to provide a protective coating against sun damage.
- Dried vehicle exteriors with chamois leather or microfiber towels.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Identified issues affecting safety and brought up to shift supervisor for resolution.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Vacuumed car interiors to remove dirt and debris.
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
- Performed minor repairs such as fixing broken trim pieces or replacing door handles.
- Replaced burnt out light bulbs as needed on headlights or taillights.
- Responded promptly to customer inquiries regarding services provided.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Removed minor flaws in refinish using sanding and buffing.
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Performed preventative maintenance to maintain proper functioning of service tools and equipment.
- Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
- Implemented eco-friendly cleaning solutions and methods to minimize environmental impact.
- Performed clay bar treatments to remove impurities from vehicle exteriors.
- Customized detailing services based on vehicle condition and customer requests.
- Maintained a clean and organized work environment to ensure efficient operations.
- Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
- Executed engine detailing to remove grime and improve appearance.
- Removed stickers and decals from vehicle exteriors without damaging paint.
- Cleaned and conditioned leather, vinyl, and other interior materials.
- Utilized steam cleaners and vacuums for deep cleaning of carpets, upholstery, and other surfaces.
- Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
- Employed high-pressure wash systems for pre-cleaning and final rinse-off.
- Inspected vehicles thoroughly before and after detailing to ensure quality of work.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
- Maintained inventories of cleaning supplies.
- Rinsed objects and placed on drying racks or used cloths, squeegees or air compressors to dry surfaces.
- Cleaned and polished vehicle windows.
- Disassembled and reassembled machines or equipment or removed and reattached vehicle parts or trim.
- Connected hoses or lines to pumps or other equipment.
- Rotated handles on equipment to regulate pressure or flow of water, air, steam or abrasives from sprayer nozzles.
- Pre-soaked or rinsed machine parts, equipment, or vehicles by immersing in cleaning solutions or water.
- Turned valves or disconnected hoses to eliminate water, cleaning solutions or vapors from machinery or tanks.
- Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
- Managed daily operations to ensure smooth business functionality.
- Developed and implemented marketing strategies to enhance customer engagement.
Education
High School Diploma -
Temple High School
Temple, TX06-1998
Skills
- Vehicle towing
- Roadside assistance
- Route optimization
- Vehicle inspection
- Safety compliance
- Customer relationship management
- Emergency response
- Logistics coordination
- Equipment maintenance
- Record keeping
- Time management
- Emergency response readiness
- Stress tolerance
- Conflict resolution
- Team collaboration
- Recovery logistics
- GPS navigation
- Dispatch coordination
- Record management
- Effective communication
- Problem solving
- Crisis management
- Training facilitation
- Attention to detail
- Physical fitness
- Skip tracing
- Legal compliance
- Asset recovery
- Critical thinking
- Problem identification
- Vehicle detailing
- Cleaning equipment operation
- Paint protection application
- Interior sanitization
- Damage inspection
- Inventory management
- Detailing standards
- Exterior waxing
- Paint restoration techniques
- Convertible top care
- Glass cleaning techniques
- Odor removal techniques
- Plastic restoration
- Chemical handling
- Relationship building
- Supply inventory tracking
- Carpet and upholstery care
- Engine bay detailing
- Fabric treatment
- Detailing equipment
- Pre-wash applications
- Automotive detailing
- Upholstery maintenance
- Interior vacuuming
- Polish application mastery
- Vinyl wrap maintenance
- Clay bar treatment
- High-pressure washing
- Waxing and sealing
- Hand tools
- Exterior detailing expertise
- Telephone etiquette
- Engine cleaning
- Dirt and stain removal
- Expertise in detailing
- Hospitality and accommodation
- Clay bar application
- Trim restoration
- Car waxing
- Fluid maintenance
- Mechanical aptitude
- Buffing and polishing
- Upholstery cleaning
- Strategic planning
- Problem-solving
- Tire dressing
- Interior detailing
- Carpet vacuuming
- Power equipment operation
- Multitasking and organization
- Carpet shampooing
- Clear communication
- Vehicle transport
- Glass treatment
- Seat and carpet cleaning
- Interior and exterior cleaning
- Glass polishing
- Exterior detailing
- Window cleaning
- Chrome polishing
- Repair identification
Timeline
Tow Truck Driver
J&S Towing
05.2018 - Current
Repossession Agent
All Tex recovery
09.2015 - 04.2018
Owner/Operator Auto detailer
Details of Faith
05.2013 - 09.2015
High School Diploma -
Temple High School