Jacob Hendrix
Fort Worth,TX
Summary
Confident hospitality worker with 3 years of hotelier experience.
Proven ability to run a hotel front desk, and Night Audit, Manage online booking systems. Skilled at improving both customer satisfaction and team efficiency.
Overview
3
3
years of professional experience
Work History
Hyatt Place
Aimbridge Hospitality
07.2023 - Current
- MOD Night Auditor
- Greeted, welcomed and offered immediate assistance to store customers.
- Kept merchandise organized with regular recovery work.
- Opera System Operated. Input all Accounting Data On To A3. Fixed Tax and Card Settlements On A3.
- Placed Orders in Sysco For The kitchen
- Took deposits and routed all reservations.
- Fixed Hyatt Reward Night's Rates based on ADR and hotel Occupancy.
- BOB
- POS SYSTEM
- Answered Open Alerts on Hyatt Connect
- Answered Credit Card Disputes and Faxed to close.
- Counted Deposits To Take to The bank and input on A3.
- Balanced Inventory on OXI
Holiday Inn Express
Aimbridge Hospitality
02.2023 - 06.2023
- Front Desk Supervisor
- Greeted, welcomed and offered immediate assistance to store customers.
- Kept merchandise organized with regular recovery work.
- Opera System Operated. Input all Accounting Data On To A3. Fixed Tax and Card Settlements On A3.
- Placed Orders in Sysco For The kitchen and Vistar
- Took deposits and routed all reservations.
- Fixed IHG Reward Night's Rates based on ADR and hotel Occupancy. On IHG Calculator.
- Kipsu
- Quore
- Answered Open Alerts on Merlin
- Issued Points
- Answered Credit Card Disputes and Faxed to close.
- Counted Deposits To Take to The bank and input on A3.
- Balanced Inventory on OXI
Hotel Drover, Autograph Collection
Majestic Realty Co.
06.2022 - 02.2023
- Front Desk Agent
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Opera System Operated
- Greeted, welcomed and offered immediate assistance to store customers.
- Opera System Operated.
- Took deposits and routed all reservations.
- Answered Credit Card Disputes and Faxed to close.
- Balanced Inventory
Volunteer Firefighter
City Of Sherman
01.2021 - 06.2022
Education
- - Accounting And Business Management
Grayson College
Denison, TX01.2023
High School Diploma -
Citrus High School
Fontana, CA04.2020
Skills
- Payment Processing
- Health Information Management Applications
- Regulatory Knowledge
- Operational Requirements
- Opera System
- Colleague Advantage
- Merlin
- Hyatt Connect
- IHG
- Accounting
- Customer Service
Timeline
Hyatt Place
Aimbridge Hospitality
07.2023 - Current
Holiday Inn Express
Aimbridge Hospitality
02.2023 - 06.2023
Hotel Drover, Autograph Collection
Majestic Realty Co.
06.2022 - 02.2023
Volunteer Firefighter
City Of Sherman
01.2021 - 06.2022
- - Accounting And Business Management
Grayson College
High School Diploma -
Citrus High School