Jacob Hessing
Greenwood Village,CO
Summary
Adept at fleet management and customer service, I excelled at Penske Truck Leasing by leading teams to enhance productivity and safety while achieving significant downtime reduction. My strong work ethic and organizational skills drove revenue growth and improved client relations, showcasing my ability to manage both people and operations effectively.
Overview
12
12
years of professional experience
Work History
Fleet Maintenance Supervisor
Penske Truck Leasing
06.2022 - Current
- Managed efficient teams of up to 20 employees.
- Managed fleet of over 1,000 vehicles.
- Scheduled and oversaw maintenance, repair and installation activities to complete work on time and to company standards.
- Monitored safety compliance to maintain strict standards and protect team members from harm through thorough inspections and adherence to regulations.
- Handled emergency situations effectively by prioritizing urgent repairs and reallocating resources as needed to minimize downtime impacts on operations.
- Trained and supervised maintenance staff, creating a skilled team capable of addressing diverse fleet needs.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Assistant Branch Rental Manager
Penske Truck Leasing
03.2021 - 06.2022
- Developed strong relationships with corporate clients, resulting in increased repeat business.
- Maintained high levels of vehicle availability by coordinating fleet logistics and maintenance schedules.
- Managed daily branch operations to maintain a smooth workflow and efficient processes.
- Achieved revenue growth through effective sales strategies and upselling techniques.
Server
HuHot
01.2017 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Specialist
College Pro Painters
08.2015 - 10.2016
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Cold calling and door to door sales.
- Represented company at different expos and events to share knowledge and earn customers.
Team Lead
Waterway Carwash
06.2013 - 07.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Bachelor of Science - Marketing/Management
Metropolitan State University of Denver
Denver, CO12-2020
Skills
- Team leadership and supervision
- Time management
- Great organization
- Fleet management expertise
- Exceptional customer service
- Strong work ethic
- Workplace safety
- Employee evaluation
- Client relations
Timeline
Fleet Maintenance Supervisor
Penske Truck Leasing
06.2022 - Current
Assistant Branch Rental Manager
Penske Truck Leasing
03.2021 - 06.2022
Server
HuHot
01.2017 - 02.2021
Sales Specialist
College Pro Painters
08.2015 - 10.2016
Team Lead
Waterway Carwash
06.2013 - 07.2015
Bachelor of Science - Marketing/Management
Metropolitan State University of Denver
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