Jacob Hetrick
state college,Pennsylvania
Summary
Motivated student, Retail Supervisor, and ESL Tutor with expertise in team leadership and operational efficiency. Skilled in driving sales, enhancing customer satisfaction, and maintaining financial integrity. Experienced in designing engaging ESL curriculum for adult learners and fostering inclusive, interactive learning environments. Strong academic foundation with a focus on research, communication, and critical analyses.
Overview
6
6
years of professional experience
Work History
Factory Store Supervisor
Brooks Brothers Factory Outlet
06.2023 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Conducted inventory analysis to determine optimal stock levels.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Adult ESL Tutoring Internship
Goodling Institute for Research in Family Literacy
01.2025 - 05.2025
- Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
- Served as a resource for navigating complex cultural differences, helping students adapt more seamlessly to life in the United States.
- Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
- Encouraged peer-to-peer interactions during group work assignments which fostered collaborative learning experiences.
- Managed classroom dynamics effectively, ensuring all learners had a voice and felt valued during instructional time.
- Improved student language proficiency by designing interactive and culturally relevant lessons.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Maintenance Custodian
Sampson, Cardas & Kimes
08.2019 - 06.2022
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
- Promoted a healthy working environment through proper sanitization practices in communal spaces such as break rooms and restrooms.
- Prevented pest infestations through diligent inspection of the premises and coordination with pest control professionals when necessary.
Education
Bachelor of Science - Criminology
Pennsylvania State University
University Park, PA05-2026
High School Diploma -
Mercer Area High School
Mercer, PA06-2022
Skills
- Logical Reasoning Skills
- Clear Interpersonal Communication
- Procedural Implementation
- Effective Team Collaboration
- Analytical Problem-Solving
- Data Interpretation
- Effective Multitasking
- Team Interaction Analysis
- Public Speaking
- Dynamic Educational Approaches
- Teaching methodologies
- Research
Timeline
Adult ESL Tutoring Internship
Goodling Institute for Research in Family Literacy
01.2025 - 05.2025
Factory Store Supervisor
Brooks Brothers Factory Outlet
06.2023 - Current
Maintenance Custodian
Sampson, Cardas & Kimes
08.2019 - 06.2022
Bachelor of Science - Criminology
Pennsylvania State University
High School Diploma -
Mercer Area High School
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