Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jacob Hiatt

Everett,WA

Summary

Experience in a restaurant setting, dealing with high speed settings, and demanding customers. Worked with all ages and knows how to interact with people, and still maintain a positive demeanor.

Overview

1
1
year of professional experience

Work History

Youth Development Professional

Mukilteo Boys And Girls Club
07.2022 - Current
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Helped set appropriate goals and plans to achieve targets.
  • Took part in sports, games, and movie nights with children.
  • Supervised youth and maintained security for each child under care.
  • Monitored youth behavior and offered guidance and support for positive change.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Established and maintained relationships with youth, families and community partners.
  • Maintained accurate documentation of youth progress in line with reporting requirements.

Host/Restaurant Busser

Bazille
01.2023 - 11.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.

Education

No Degree - Business Management

Mariner High School & Edmonds Community College
Everett, WA

Skills

  • Life Skills Education
  • Documentation Skills
  • Goal Setting
  • Continuous Supervision
  • Valid Driver's License
  • Team Collaboration
  • Telephone Reception
  • Server Support
  • Reservations Management
  • POS Software
  • Guest Relations
  • Conflict Resolution

Accomplishments

  • Youth of the Year award from the Boys and Girls Club, awarded to a youth who represents the Boys and Girls Club values
  • Lamp of Knowledge award from the mukilteo school district two years in a row

Timeline

Host/Restaurant Busser

Bazille
01.2023 - 11.2023

Youth Development Professional

Mukilteo Boys And Girls Club
07.2022 - Current

No Degree - Business Management

Mariner High School & Edmonds Community College

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Jacob Hiatt