Open To Work
Kristina Hall
Norwich,NY
Summary
Focused on assisting all types of individuals to broaden understanding of the world and improve future success. Promoting positive changes to educational, emotional and behavioral health by using hands-on activities, academic support and entertainment options.
Overview
13
13
years of professional experience
1992
1992
years of post-secondary education
1
1
Certification
Work History
Youth Development Professional
Elmcrest Children's Center
Syracuse, New York
04.2022 - Current
- Facilitated engaging activities for youth development and personal growth.
- Supported students in developing social skills through group interactions.
- Collaborated with team members to create safe and inclusive environments.
- Teaching and fostering a resident’s skill development relative to his/her individual needs.
- Interacting and intervening with residents in accordance with their treatment plans and individualized Crisis Management Plan.
- Maintain a physically and emotionally safe & supportive environment by:
- Developing and providing a safe and secure physical environment for each resident.
- Providing continuous supervision of residents.
- Using Therapeutic Crisis Intervention de-escalation techniques.
- Develop and maintain appropriate and positive relationships with residents by:
- Demonstrating appropriate social boundaries.
- Having a non-threatening and supportive demeanor.
- Actively involving residents in all facets of programming.
- Transporting and accompanying residents to school, work, off ground activities, appointments in the community, and home visits.
- Perform other essential functions of the job including:
- Complete all assigned paperwork accurately and on time.
- Attend staff meetings
- Provide regular documented bed checks when working the awake overnight shift.
- Report incidents of child maltreatment, neglect, and/or abuse.
- Follow all agency and department policies and procedures.
- Other duties assigned by supervisor.
- Employee of the Month for December 2022
Personal Care Assistant
Stafkings Healthcare
Binghamton, New York
05.2024 - 09.2025
- Assisted clients with daily living activities and personal hygiene.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Documented client progress and care provided in accurate records.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided ongoing compassionate patient care for each client.
- Utilized adaptive equipment such as hoyer lift, wheelchairs, walkers or canes as needed.
DDSCTA
CIT Valley Ridge
Norwich, New York
04.2024 - 07.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Direct Support Professional
Achieve
Norwich, New York
10.2023 - 05.2024
- Assisted individuals with daily living activities and personal care tasks.
- Developed and implemented individualized support plans for clients.
- Collaborated with interdisciplinary teams to enhance client well-being.
- Monitored client behavior and communicated observations to healthcare professionals.
- Maintained accurate documentation of client progress and care routines.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Youth Care Worker
The Charlton School
Burnt Hills, New York
09.2021 - 04.2022
- Supported youth in daily living skills and personal development activities.
- Facilitated group discussions to promote social interaction and conflict resolution.
- Monitored behaviors to ensure safety and compliance with care guidelines.
- Documented daily progress and incidents in compliance with organizational policies.
- Provided crisis intervention and emotional support during challenging situations.
- Trained new staff on best practices for youth care and program protocols.
- Maintained cleanliness of youth facilities and rooms.
- Encouraged completion of daily chores and personal hygiene practices.
- Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Documented child progress, reporting extreme changes in behavior.
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
Night Auditor
Fairfield Inn suites Marriott
Malta, NY
09.2020 - 06.2021
- Managed nightly financial audits and reconciliations for guest accounts.
- Prepared reports detailing room occupancy and revenue for management review.
- Acted as front desk staff to resolve guest inquiries and issues.
- Processed check-ins and check-outs, ensuring smooth guest experiences.
- Monitored security systems and ensured safety protocols during night shifts.
- Maintained accurate records of cash transactions and nightly revenue reports.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Processed guest check-outs, including payment processing and providing receipts.
Night Audit Manager
Gatlinburg Falls Resort
Gatlinburg, Tennessee
03.2019 - 06.2020
- Managed nightly operations and ensured accurate financial reporting.
- Supervised front desk staff and provided training on procedures.
- Coordinated end-of-day audits and reconciled cash drawer discrepancies.
- Resolved customer complaints in a professional manner.
- Verified that all safety protocols were followed throughout the night shift.
- Processed payments from customers using established methods such as cash registers or electronic payment systems.
- Handled emergency situations involving guests or employees efficiently and calmly.
Sales Associate
Torrid
Sevierville, Tennessee
07.2019 - 05.2020
- Assisted customers in selecting fashionable apparel and accessories.
- Maintained visual merchandising standards to enhance product displays.
- Processed transactions accurately using point-of-sale systems.
- Provided exceptional customer service to enhance shopping experiences.
- Managed inventory levels through regular stock checks and replenishment.
- Trained new associates on company policies and customer service techniques.
- Helped customers find specific products, answered questions, and offered product advice.
Waitress/Prep Cook
Tastebuds Restaurant
Newport, Tennessee
01.2019 - 05.2020
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently for multiple tables.
- Ensured cleanliness and organization of dining area throughout shifts.
- Assisted in training new waitstaff on restaurant policies and procedures.
- Processed payments and handled cash transactions with accuracy.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Overnight Stocker
Walmart
Hot Springs, Arkansas
04.2013 - 06.2015
- Stocked shelves with products following company inventory guidelines.
- Organized backroom storage areas for efficient access and safety.
- Assisted customers in locating products throughout the store.
- Utilized hand-held devices for inventory management and tracking.
- Adhered to safety standards while handling equipment and merchandise.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
Education
Salmon River Central School
Fort Covington, NYSkills
- Youth program development
- Crisis intervention techniques
- Individualized support planning
- Behavior monitoring
- Documentation accuracy
- Effective communication
- Problem solving
- Training and mentorship
- Life skills education
- Group supervision
- Valid Driver's license
- Life skills training
- Crisis intervention
- Behavior modeling
- Youth guidance
- Tactful communication
- Skill building
- Self-care strategies
- Rapport building
- Crisis management
Certification
- Personal Care Aide Certification
- CPR
- Drivers license
- Therapeutic Crisis Intervention Training with refreshers every 3 months.
Accomplishments
- Employee of the month at Elmcrest December 2022
- Employee of the month at Gatlinburg Falls Resort June 2019
- Employee of the month at Walmart November 2013 & May 2014
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$20/hr - $1000/hrTimeline
Personal Care Assistant
Stafkings Healthcare
05.2024 - 09.2025
DDSCTA
CIT Valley Ridge
04.2024 - 07.2024
Direct Support Professional
Achieve
10.2023 - 05.2024
Youth Development Professional
Elmcrest Children's Center
04.2022 - Current
Youth Care Worker
The Charlton School
09.2021 - 04.2022
Night Auditor
Fairfield Inn suites Marriott
09.2020 - 06.2021
Sales Associate
Torrid
07.2019 - 05.2020
Night Audit Manager
Gatlinburg Falls Resort
03.2019 - 06.2020
Waitress/Prep Cook
Tastebuds Restaurant
01.2019 - 05.2020
Overnight Stocker
Walmart
04.2013 - 06.2015
Salmon River Central School