Jacob Hicks
Fort Worth,TX
Summary
Strategic and results-driven business professional with extensive experience in financial management, sales leadership, and operational efficiency within the automotive industry. Proven ability to drive revenue growth, streamline operations, and lead high-performing teams. Adept at navigating complex business environments and delivering top-tier customer experiences. Seeking to leverage expertise in a corporate business role where leadership, financial acumen, and strategic planning are crucial.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Financial Services Manager
AutoNation
12.2019 - Current
- Managed and processed financial transaction for high-volume automotive sales, contributing to significant revenue growth
- Developed and implemented training programs for sales teams, enhancing product knowledge and sales strategies
- Consistently exceeded sales targets, with a proven ability to negotiate and close high-value deals.
- Delivered 677 cars with a gross profit of $1.3 million dollars, demonstrating strong financial acumen and sales expertise.
- Spearheaded finance and insurance product offerings, optimizing customer satisfaction and business profitablity
Customer Financial Services Manager
AutoNation
11.2023 - 05.2024
- Delivered financial services for multiple brands (Audi, Volkswagen, Hyundai, Jaguar Land Rover).
- Successfully managed the delivery of 101 vehicles, generating a gross profit of $187,070.
- Collaborated cross-functionally to ensure seamless processing and client satisfaction.
General Sales Manager
AutoNation
11.2022 - 12.2023
- Led the online "Express" car buying experience, optimizing deal structure and approval processes.
- Managed and trained a team of Personal Auto Consultants, resulting in the sale of 324 vehicles in Q3 with an average PVR of $1,887.
- Developed strategies that enhanced online sales and customer retention.
Used Car Sales Manager
AutoNation
11.2021 - 12.2022
- Directed associate development through coaching and training, managing inventory, and enhancing sales operations.
- Played a key role in delivering 764 units with a total FE PVR of $1,743.
- Partnered with the Customer Financial Services department to maximize sales opportunities.
Customer Financial Services Manager
AutoNation
12.2019 - 11.2021
- Oversaw financial decisions, facilitated deal approvals, and optimized sales processes.
- Delivered 467 vehicles with a gross profit of $886,800, securing top-grossing results in September 2020.
Sales Consultant
AutoNation
04.2018 - 12.2019
- Excelled in building customer relationships and driving sales performance.
- Delivered 276 cars with a gross profit of $623,952, recognized as the top-grossing sales consultant in August 2019.
Operations Manager
Pacific Dental Services
12.2016 - 12.2017
- Provided leadership in operational sales management, including data analysis, reporting, and business growth strategies.
- Collaborated with key stakeholders to improve operational efficiency and increase case acceptance.
Operations Manager
Cox Automotive
05.2015 - 12.2016
- Supervised and developed operational staff, improved safety protocols, and enhanced departmental KPIs by 67%.
- Reduced temporary staffing costs by 40%, saving $20,000 monthly.
Business Development & Sales
UPS
09.2013 - 05.2015
- Led strategic initiatives to enhance client relationships and increase market share.
- Successfully developed process improvements that resulted in a 3% increase in budget and volume.
Education
Bachelor of Arts - Business Administration And Management
Savannah State University
Savannah, GA05.2013
Skills
- Debt Recovery Strategies
- Cash Flow Management
- Sales strategy development
- Loan Origination
- Microsoft Office Suite
- Sales Force
- SAP/WMS Systems
- RouteOne
- DealerTrack
- Inventory Management Systems (eg, Maveric, Inventory)
- Customer Service
- Credit analysis
- Project Management
- Relationship Management
- Negotiation
- Willing to Learn
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Team Building Leadership
- Planning and coordination
- Relationship Building
- Customer relationship development
Certification
- Lean Six Sigma, Black Belt Ceritified
Timeline
Customer Financial Services Manager
AutoNation
11.2023 - 05.2024
General Sales Manager
AutoNation
11.2022 - 12.2023
Used Car Sales Manager
AutoNation
11.2021 - 12.2022
Customer Financial Services Manager
AutoNation
12.2019 - Current
Customer Financial Services Manager
AutoNation
12.2019 - 11.2021
Sales Consultant
AutoNation
04.2018 - 12.2019
Operations Manager
Pacific Dental Services
12.2016 - 12.2017
Operations Manager
Cox Automotive
05.2015 - 12.2016
Business Development & Sales
UPS
09.2013 - 05.2015
Bachelor of Arts - Business Administration And Management
Savannah State University
- Lean Six Sigma, Black Belt Ceritified
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