Jacob Hoeksema
Chicago,IL
Summary
Dynamic and dedicated professional with extensive experience in animal care at Paw Palace, excelling in sanitation practices and behavior monitoring. Proven ability to train staff effectively and deliver exceptional customer service, fostering a safe and engaging environment for both pets and their owners. Strong team collaboration and problem resolution skills enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Kennel Technician
Paw Palace
05.2022 - 09.2023
- Provided daily care and feeding for a variety of dog breeds, ensuring health and wellbeing.
- Maintained cleanliness and sanitation of kennel facilities, promoting a safe environment for animals.
- Monitored animal behavior and health, reporting any concerns to veterinary staff promptly.
- Assisted in training new staff on care protocols and operational procedures effectively.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
Sales Associate
the Dyer Smoke Shop
04.2021 - 05.2022
- Educated customers on Goodwill's mission and programs, fostering community engagement.
- Conducted regular cleaning and maintenance of sales floor for optimal presentation standards.
- Participated in training new associates, sharing best practices for customer interactions and sales techniques.
- Resolved customer inquiries and concerns promptly, maintaining high satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Goodwill Inc
06.2020 - 11.2021
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Organized merchandise displays to promote sales and maintain store aesthetics.
- Collaborated with team members to restock shelves and manage inventory effectively.
Fast Food Worker
Portillos Hot Dogs
01.2018 - 01.2019
- Prepared and assembled menu items to ensure high food quality and customer satisfaction.
- Operated cash register, processed transactions accurately, and handled customer inquiries efficiently.
- Maintained cleanliness of workstations and dining areas in compliance with health regulations.
- Collaborated with team members to streamline service processes during peak hours.
- Trained new employees on company policies, food safety standards, and operational procedures.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Assisted in developing promotional displays to enhance customer engagement and boost sales.
- Implemented feedback from customers to improve service delivery and overall dining experience.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Provided support to crew members, facilitating quick food preparation and delivery.
Education
High School Diploma -
Bloom High School
Chicago Heights, IL06-2017
Skills
- Animal care
- Sanitation practices
- Customer service
- Behavior monitoring
- Staff training
- Team collaboration
- Problem resolution
- Communication skills
- Inventory management
- Time management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Kennel Technician
Paw Palace
05.2022 - 09.2023
Sales Associate
the Dyer Smoke Shop
04.2021 - 05.2022
Sales Associate
Goodwill Inc
06.2020 - 11.2021
Fast Food Worker
Portillos Hot Dogs
01.2018 - 01.2019
High School Diploma -
Bloom High School