Jacob Holden
Springfield,Missouri
Summary
Dynamic and customer-focused professional with experience at Andy's Frozen Custard, adept at creative problem solving and engaging customer interaction. Excelled in food preparation and safe handling, enhancing customer loyalty through exceptional service. Proven ability to work well in team settings, contributing to operational efficiency and positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
Andy's Frozen Custard
05.2024 - 12.2024
- Managed the custard machines
- Learned and memorized over 20 different treat
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering customer service experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Crew Member
Greenscapes Lawn & Landscape
06.2023 - 05.2024
- Understood and learned over 30 different lawns and their needs
- Familiarized how to operate the different equipment
- Understood proper lawn care knowledge
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
Education
Senior/12th Grade -
Kickapoo High School
Springfield, MO05-2025
Skills
- Creative problem solving
- Product knowledge
- Customer interaction and engagement
- Point of sale operation
- Recipe adherence
- Food running
- Cooking
- Food preparation
- Safe food handling
Certification
ServSafe Food Handler Certification
Andy's Frozen Custard Waitrainer Food Handler Certification
Timeline
Associate
Andy's Frozen Custard
05.2024 - 12.2024
Crew Member
Greenscapes Lawn & Landscape
06.2023 - 05.2024
ServSafe Food Handler Certification
Andy's Frozen Custard Waitrainer Food Handler Certification
Senior/12th Grade -
Kickapoo High School
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