Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Pagan-Rivera

Philadelphia,PA

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer service and complex problem-solving. Recognized for enhancing operational efficiency and training new hires. Bilingual in English and Spanish, I bring strong communication skills and a commitment to workplace safety, ensuring a positive and productive environment.

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.

Overview

6
6
years of professional experience

Work History

Associate

Amazon
02.2022 - Current
  • Assisted in daily operational tasks to ensure smooth workflow and efficiency.
  • Supported team members by providing timely updates and relevant information on projects.
  • Collaborated with colleagues to troubleshoot issues and streamline processes.
  • Engaged in training sessions to enhance understanding of tools and systems used in operations.
  • Adapted quickly to new technologies and procedures, demonstrating a commitment to continuous learning.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Warehouse Worker

UPS
03.2020 - 02.2022
  • Coordinated with team members to optimize workflow and reduce processing time.
  • Inspected incoming shipments for accuracy and quality compliance.
  • Managed inventory levels using warehouse management systems to ensure stock availability.
  • Trained new staff on safety protocols and proper equipment usage.
  • Maintained clean and organized work areas to comply with safety regulations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.


Education

High School Diploma -

Reading High School
Reading, PA
06-2014

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Workplace safety
  • Decision-making
  • Complex Problem-solving
  • Relationship building
  • Courteous and professional
  • Flexible schedule
  • Work Planning and Prioritization
  • New hire training
  • Issue resolution
  • Inventory management
  • Order fulfillment
  • Problem-solving
  • Reliable and punctual
  • Problem-solving abilities
  • Multitasking and organization
  • Team collaboration
  • Adaptability and flexibility
  • Creative problem solving
  • Conflict resolution
  • Friendly and helpful
  • Strong communication and interpersonal skills
  • Adaptable and flexible
  • Honest and dependable
  • Creative thinking
  • Reliable and responsible
  • Inventory and stocking
  • Goal driven and Bilingual in English and Spanish

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Associate

Amazon
02.2022 - Current

Warehouse Worker

UPS
03.2020 - 02.2022

High School Diploma -

Reading High School

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