VICTORIA TAYLOR

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Performed inventory control, such as counting, and stocking merchandise.
• Worked safely around moving machinery.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Loaded, unloaded, and moved material to and from storage and production areas.

• Manage incoming calls, efficiently transferring to relevant departments, enhancing communication flow.
• Managed multi-line phone system and directed calls with precision while maintaining welcoming atmosphere for diverse congregation members
• Streamlined communication flow by implementing efficient call routing system and maintaining detailed visitor logs for enhanced security
• Coordinated with ministry teams to ensure seamless communication and support for congregation activities and special events
• Resolved visitor inquiries and concerns promptly while maintaining professional demeanour and upholding organisation's values

• Help client feed them go to store do minor housework. Provided comprehensive personal care and household assistance, ensuring client comfort and independence while maintaining a safe living environment
• Managed daily care routines, medication schedules, and household tasks while documenting client progress and health status
• Coordinated with healthcare team to deliver tailored support services, adapting care plans to meet evolving client needs

• Manage data entry, email communications, and service scheduling with precision.
• Handle inbound/outbound calls, ensuring efficient resolution of customer queries.
• Perform collections, reducing outstanding balances effectively.
• Enhance customer satisfaction through proactive service confirmation.
• Utilize strong communication skills to streamline appointment processes.
• Developed and implemented streamlined service scheduling protocols, leading to enhanced customer satisfaction and reduced response times
• Analyzed customer feedback patterns to optimize call handling procedures, resulting in improved first-contact resolution rates
• Coordinated with service teams to establish efficient appointment confirmation systems, minimizing scheduling conflicts
• Maintained meticulous records of customer interactions and payment histories, ensuring accurate account management
• Facilitated seamless communication between clients and field teams, enhancing service delivery and customer experience

• Ensure resident areas are clean, enhancing comfort and safety
• Maintain high hygiene standards, contributing to a healthier environment
• Efficiently manage cleaning tasks, ensuring timely completion
• Collaborate with team to uphold facility cleanliness
• Proactively address sanitation issues, promoting resident well-being
• Execute thorough sanitation protocols and implement strict hygiene standards to ensure resident safety and well-being
• Partner with healthcare teams to maintain resident-centric care environments, addressing immediate needs and comfort requirements

Answer call inbound and outbound calls schedule appointment work from home refills prescriptions and scheduling transportation

• Monitored system performance to identify potential issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• data entry
• Offered assistance in implementing and developing training programs.
• Diagnosed and troubleshot hardware, software and network issues.
• Generated reports to track performance and analyze trends.
• Created user accounts and assigned permissions.